Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

Job Overview
The General Manager, Signature Stores leads the overall retail strategy and operations for T-Mobile's flagship location. They are responsible for developing a dynamic team that delivers the highest expression of the T-Mobile brand experience, characterized by heightened service, brand and product expertise, and exclusive experiences. Achieves business objectives by collaborating with cross-functional teams to integrate industry-relevant activities and brand initiatives into planning cycles to amplify brand presence and deliver results. Through a deep understanding of unique customer needs and the competitive landscape, mobilizes resources to solve problems and drive priorities to achieve significant sales volume quotas and deepen customer loyalty. This leader is also responsible for interfacing with senior leaders, OEMs, 3rd party vendors, co-sponsored relationships, and distinguished visitors.

Job Responsibilities:

• Oversees day-to-day operations of signature retail store and ensures an exceptional customer experience through friendly and knowledgeable staff in a highly-visible, dynamic store atmosphere. Accountable for all aspects of store operations through heavy cross-functional partnership with corporate teams (purchasing, merchandising, inventory, accessories, marketing, partnerships, sponsorships, brand, formats), and external partners (OEMs, 3P Vendors, co-sponsored relationships, distinguished visitors). Complies with expense control procedures and efficiently staffs store to maintain tight labor controls.
• Leads and directs a large team of retail employees including Sr. Mobile Experts, Associate and Store Managers, in achieving aggressive sales, service, and brand objectives. Coaches and develops store team to meet T-Mobile retail format promise. Develops transformational leaders through targeted coaching conversations informed by observed performance and metrics analysis.
• Represents T-Mobile in the surrounding community and industry, sets a high bar for involvement and relevance including brand perception/reputation. Supports community and large-scale brand initiatives other events that promote T-Mobile and drives shopper traffic and transactions, deepening customer relationships with T-Mobile brand and extending customer lifetime value.
• Attracts, hires, trains, inspires and retains top talent through proactive development and succession planning efforts. Coaches and develops store team to meet T-Mobile retail strategy.
• Ensures customer satisfaction in all areas of sales and service by demonstrating T-Mobile selling practices, heightened product expertise, and ensuring customers and associates are operating in a comfortable environment.
• Provides input to key performance indicators, measures performance to deliver on objectives, quotas and KPIs. Develops and implements strategic plans to ensure business performance targets are met or exceeded.
• Ensures policies and procedures are communicated and followed by team members. Takes ownership for team performance and behavior.
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• Education:
• Bachelor's Degree (Preferred)
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• Work Experience:
• 4-7 years Retail store management experience with at least 3 years of general management experience. (Required)
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• Knowledge, Skills and Abilities:
• Communication (Required)
• Microsoft Office (Required)
• Leadership (Required)
• Sales Management (Required)
• Finance (Required)
• Change Management (Required)
• Business Acumen (Required)
• Management (Required)
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• Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

New York Pay Range : $162,500.00 - $219,800.00

The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.