Job description

Job responsibilities

Role Purpose:

To support the practice in delivering excellent patient care by providing direct administrative support to our GPs. A developing team who are willing to deliver as much additional support to our GPs as, where and when they require it.

Task Management

Complete basic (non-opinion) forms and core elements of some forms for the GP to approve and sign

File normal blood results for assigned GPs, working to an agreed protocol

Run daily searches to identify all lab reports that have been commented on and filed; action these requests

Complete patient-related tasks assigned to you by a GP

Co-ordinate general correspondence on behalf of assigned GPs

Monitor GP buddy groups to ensure that tasks, bloods, referrals etc. are all up to date including during periods of holiday

Code patient data and ensure accurate recording of information in the patient record

Liaison with Other Agencies

Complete online referrals of patients to other providers (e.g. hospital consultants) at the request of the GP

Help GPs liaise with outside agencies e.g. getting another health professional on the phone to ask for advice or arrange admission with the GP can continue with their consultation(s)

Meetings

Support GP meetings with preparing agendas, taking minutes and maintaining action trackers (e.g. GP Lead Role Meeting, Clinical Meeting, Clinical Quality Meeting etc.)

Patient Appointments

Arrange appointments, tests and follow up appointments for patients

Reschedule GP appointments/clinics as required e.g. as a result of GP sickness absence

Provide support for inviting patients to COVID and Flu Vaccination Programmes and any other prioritised practice initiatives

Make suggestions for process improvements to improve attendance and reduce frequency of patient non-attendance

Planning and Diary Management

Make best use of GP time by effective scheduling of follow up appointments, palliative care home visits etc.

Manage process for future patient recalls e.g. when a patient needs to have a follow-up scan after a period of time

Quality Improvement

Provide administrative support to GPs in achieving key quality targets (Quality Outcomes Framework, Investment & Impact Fund, and Primary Care Network Direct Enhanced Service)

Support audit and quality improvement activity for assigned GPs

Undertake projects to collect and improve the quality of information held with regard to patients e.g. preferred means of communication

Patient Care

Obtain history and basic readings for patients at the request of the GP

Explain treatment procedures to patients

Manage effective communications with patients on behalf of assigned GPs (text messaging, calling etc.)

Support the development and implementation of projects and initiatives aimed at improving care for patients

Identify and address safeguarding concerns

Identify carers of patients to ensure that they are coded and directed internally or externally for appropriate support

Team Working

Provide support to other teams within the practice to ensure that quality patient care is always prioritised

Reporting

Maintain effective records of activity and produce reports as required

Ensure personal workplan is up to date

Provide any agreed performance/activity data

This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within the Practice. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the Practice.

This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.

Job responsibilities

Role Purpose:

To support the practice in delivering excellent patient care by providing direct administrative support to our GPs. A developing team who are willing to deliver as much additional support to our GPs as, where and when they require it.

Task Management

Complete basic (non-opinion) forms and core elements of some forms for the GP to approve and sign

File normal blood results for assigned GPs, working to an agreed protocol

Run daily searches to identify all lab reports that have been commented on and filed; action these requests

Complete patient-related tasks assigned to you by a GP

Co-ordinate general correspondence on behalf of assigned GPs

Monitor GP buddy groups to ensure that tasks, bloods, referrals etc. are all up to date including during periods of holiday

Code patient data and ensure accurate recording of information in the patient record

Liaison with Other Agencies

Complete online referrals of patients to other providers (e.g. hospital consultants) at the request of the GP

Help GPs liaise with outside agencies e.g. getting another health professional on the phone to ask for advice or arrange admission with the GP can continue with their consultation(s)

Meetings

Support GP meetings with preparing agendas, taking minutes and maintaining action trackers (e.g. GP Lead Role Meeting, Clinical Meeting, Clinical Quality Meeting etc.)

Patient Appointments

Arrange appointments, tests and follow up appointments for patients

Reschedule GP appointments/clinics as required e.g. as a result of GP sickness absence

Provide support for inviting patients to COVID and Flu Vaccination Programmes and any other prioritised practice initiatives

Make suggestions for process improvements to improve attendance and reduce frequency of patient non-attendance

Planning and Diary Management

Make best use of GP time by effective scheduling of follow up appointments, palliative care home visits etc.

Manage process for future patient recalls e.g. when a patient needs to have a follow-up scan after a period of time

Quality Improvement

Provide administrative support to GPs in achieving key quality targets (Quality Outcomes Framework, Investment & Impact Fund, and Primary Care Network Direct Enhanced Service)

Support audit and quality improvement activity for assigned GPs

Undertake projects to collect and improve the quality of information held with regard to patients e.g. preferred means of communication

Patient Care

Obtain history and basic readings for patients at the request of the GP

Explain treatment procedures to patients

Manage effective communications with patients on behalf of assigned GPs (text messaging, calling etc.)

Support the development and implementation of projects and initiatives aimed at improving care for patients

Identify and address safeguarding concerns

Identify carers of patients to ensure that they are coded and directed internally or externally for appropriate support

Team Working

Provide support to other teams within the practice to ensure that quality patient care is always prioritised

Reporting

Maintain effective records of activity and produce reports as required

Ensure personal workplan is up to date

Provide any agreed performance/activity data

This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within the Practice. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the Practice.

This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.

Person Specification

Additional Criteria

Essential

• Computer literate with an ability to use the required IT systems and Microsoft Office. Excellent negotiation skills. Excellent communication skills, both verbal and written, telephone and face to face. Able to effectively manage own workload. Able to meet deadlines, work under pressure and balance priorities. Able to build and sustain relationships at all levels. Emotionally resilient and able to flag personal support needs to management when required. Committed to personal development. Approachable and flexible. Honest and reliable. Sensitive to patients needs. Ability and willingness to work across all Holderness Health sites. Ability, willingness and self-motivation to work from home environment as and when required.

Desirable

• Understanding of patient care needs. Knowledge of medical terminology. An understanding and knowledge of the workings of the NHS Knowledge of one or more of the following areas: community services, palliative care, learning difficulties, dementia, care homes, mental health, long-term health conditions, frailty

Qualifications

Essential

• Good standard of general education (NVQ Level 2 or equivalent)

Desirable

• NVQ Level 3 or equivalent

Experience

Essential

• Experience of working in a busy and demanding environment
• Experience of delivering high quality customer or patient care
• Experience of general administration processes and record keeping

Desirable

• Experience of working in a health or social care setting, ideally general practice
• Experience of SystmOne clinical system
• Experience of recording notes/actions

Additional Criteria

Essential

• Computer literate with an ability to use the required IT systems and Microsoft Office. Excellent negotiation skills. Excellent communication skills, both verbal and written, telephone and face to face. Able to effectively manage own workload. Able to meet deadlines, work under pressure and balance priorities. Able to build and sustain relationships at all levels. Emotionally resilient and able to flag personal support needs to management when required. Committed to personal development. Approachable and flexible. Honest and reliable. Sensitive to patients needs. Ability and willingness to work across all Holderness Health sites. Ability, willingness and self-motivation to work from home environment as and when required.

Desirable

• Understanding of patient care needs. Knowledge of medical terminology. An understanding and knowledge of the workings of the NHS Knowledge of one or more of the following areas: community services, palliative care, learning difficulties, dementia, care homes, mental health, long-term health conditions, frailty

Qualifications

Essential

• Good standard of general education (NVQ Level 2 or equivalent)

Desirable

• NVQ Level 3 or equivalent

Experience

Essential

• Experience of working in a busy and demanding environment
• Experience of delivering high quality customer or patient care
• Experience of general administration processes and record keeping

Desirable

• Experience of working in a health or social care setting, ideally general practice
• Experience of SystmOne clinical system
• Experience of recording notes/actions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Holderness Health

Address

Church View Surgery

5 Market Hill House

Hedon

HU12 8JE

Employer's website

https://www.holdernesshealth.nhs.uk/ (Opens in a new tab)