Game Master

Hours: 22:00 - 08:30 (UK Hours)
4 Day work week - weekend availability required
3 months fixed term contract
Fully Remote
Full Training Provided

We are currently looking for German Game Masters to join our team! This is a fast-paced role where you’ll provide first-class Customer Support and ensure a fair, safe, and fun experience for all players. This isn't just a regular Customer Service job; you will be one of the few specialists with the title of Game Master.

What you will be doing

• You will receive incoming reports from players and collect evidence as part of an investigation.
• You will also answer technical questions, review chat logs and ensure that company policies and fraud prevention measures are adhered to
• You will communicate effectively while working within a dynamic team structure with individual and shared team objectives, as It is your responsibility, as a team member, to ensure the best customer care experience is given to all customers, always.
• Maintaining a world-class, dedicated service, focused on exceptional responses and excellent communication quality.
• Working with your colleagues across the wider customer community to identify any trends in any customer queries.

What we’re looking for

• Native level fluency in German & English, particularly reading & writing.
• Previous experience in a customer care role (contact centre a plus but not essential).
• The ability to analyse and execute technical customer service issues with a focus on providing a superior and positive customer experience & outcomes every time.
• Self-motivated and a proactive attitude with the ability to work productively and collaboratively within a multilingual team.
• Excellent PC/Computer literacy & knowledge.
• An interest in, and an understanding of gaming.
• Experience of MMO and a passionate game.

Applicants Requirements:

• Candidates living in the UK, Poland, Romania or Portugal must have the Right To Work in that Country (Citizenship, valid working VISA or permit) and will usually be offered a PTW Employee Employment Contract.
• Candidates living in Poland, please note that you must have a valid Right To Work - we cannot support Zezwolenie Typu A/Type A Permit.
• All candidates must adhere to confidentiality and security protocols, at all times.
• All candidates will be required to pass an online language and skills test, including a final competency based live interview.
• All applications should submit their CV in English.

What we offer

• You will be working for the pre-eminent global provider of specialist services to the games industry and provided with full training and the opportunity to work on some of the biggest games titles in the world.
• Competitive remuneration, holidays, regular team competitions with great prizes; and inclusion into an extensive social calendar. Collaborative team-work with people from all around the world, different nationalities and languages.
• A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability. We care about the wellbeing of our employees and have a dedicated employee wellbeing programme.