At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure.

Job Description Summary:

What you need to know about the role

We are on the search for a proactive teammate with a strong attention to detail, who is passionate about researching and solving monetary exceptions, and is comfortable navigating in ambiguity.

This role requires an in office component and is open to those based inn Omaha, NE.

Meet our team

As a teammate in Global Exceptions Operations, your primary responsibilities will be supporting a variety of tasks related to transaction processing, exception management processing, and research. You will demonstrate sound judgment while working out of multiple tools in support of PayPal brands. You will resolve external inquiries from both customers and PayPal Partners with predictable, accurate and timely resolution to their questions and inquiries.

Job Description:

Your way to impact

• Identify problems and issues by performing relevant research using internal and external tools.
• Apply analytic techniques to large and complex data sets in order to take appropriate action on accounts.
• P rovide outstanding customer service by meeting productivity and quality standards of assigned queues.
• Problem Solving Skills that include operating independently while managing multiple competing priorities with difficult deadlines and exhibiting a sense of urgency when necessary.

Your day to day

• Continuous learning and adaptation to new software and technologies that support queue and exceptions based work related but not limited to, accounting exceptions, missing bank withdrawal and recall, check queues, bank emails, payment files, bank wires, etc.
• Responsible for emails and internal escalation queue requests, assisting in processing of files for submission, researching eligible accounts, as well as other related processing as assigned.
• Adding and Remove funds from Customer Accounts and General Ledgers in accordance with internal Policy and approvals.
• Regular engagement with customers and other stakeholders on the status and processing of their accounts.
• Strong understanding of company products, services, and related data.

What do you need to bring

• Experience within Global Exceptions Operations, Customer Support and Financial Services, transaction processing, banking, ACH Support, or ACH exception processing preferred.
• Advanced research and analytical skills such as an ability to assess and analyze large amounts of data with a high attention to detail, identify patterns, trends, & pitfalls. Provide feedback and supporting evidence on critical information.
• Expert oral, written, and interpersonal communication skills whereby you convey complex information accurately, clearly, and quickly to all levels of management.
• Familiarity using Microsoft Suite and internal tools such as URP, SCM, OTRS, Zendesk, Genesys preferred.

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:
Click Here to learn more about our culture and community.

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visit https://www.paypal.com , https://about.pypl.com and https://investor.pypl.com .

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com .

Any general requests for consideration of your skills, please Join Our Talent Community.