Role: Global Franchise Manager

Role Type: Full Time, Permanent

Location: London /Peterborough (UK Based)

Role purpose

The franchise manager will play a critical role in overseeing and managing the operations of our global Retail business. We have over 1,100 stores globally, operating under the Travelex Brand and it is important that there is consistency in the customer experience as well as alignment and efficiencies shared by all our locations.

Key Responsibilities:

Franchise Operations Management

• Ensure that the retail stores are following operational guidelines and standards set by the company

• Monitor and maintain the quality and consistency of products or services across all global locations. Be the voice of the frontline in development in the centre

• Provide training and support for new locations during the onboarding process, offering ongoing assistance, guidance, and resources to help them succeed.

• Collaborate with internal teams on marketing strategies, promotions, and advertising campaigns to drive business growth

• Assist with market research to identify opportunities and challenges in specific regions

• Monitor and analyse the financial performance of each franchise location and help identify areas of improvement/ focus and work with local/regional retail teams on strategies to implement

• Assist franchisees in budgeting, financial planning, and cost control

• Ensure that stores adhere to the company customer, quality and brand standards

• Manage global communication channels with stores to ensure they are consistent and aligned and align with agreed cadence plans, find ways to innovate and provide tools to the frontline to make life easier

• Prepare and deliver regular reports on the performance and progress of stores with the local/regional teams to provide a robust overview of the franchise.

• Help to collate feedback from the geos and feed into the retail director and ensure clear two-way communication

• Identify opportunities for system-wide improvements and share feedback with the franchisor to enhance the franchise program

Role Specific Experience and skills

• Preferred experience in working in multi-geo complex countries, driving exceptional results

• Strong Business Acumen

• Multi-years’ experience working in retail/ FMCG businesses in a global environment

• Extensive team leadership experience and ability to inspire, mentor, coach, and partner effectively.

• Long-term strategic thinking skills balanced with extensive know-how of short-term tactical business drivers

• Ability to adapt to a changing and dynamic environment

• Ability to work with ambiguity and build systems that create confidence and drive consistent results.

• A thirst for industry knowledge as a mover and shaker with a pulse on market trends and opportunities.

• Leading from the front, role modelling visibility, walking in customer shoes and inspiring colleagues.

• Excellent verbal and written communication skills

Why Join Travelex?

We have an aggressive change and transformation agender, across the UK Geo. We’re looking for passionate and driven people to join us in our mission. In return you’ll have the opportunity to work for a global organisation in a fun and ambitious team, and drive real, effective change.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.