Global Internal Communications Manager - Maternity Cover

London County Hall/Hybrid

Applications Close: 15th October 2023

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

We are looking for a Global Internal Communications Manager to join our fun Corporate Communication team on a 12-month basis. This role will be based at our London County Hall office and has the flexibility of hybrid working, and a salary of up to £50,000 per annum depending on skills and experience.

Reporting into the Director of Corporate Communications, we are looking for an Internal Communications Manager who can support and drive internal comms across the globe to 30,000 team members working in over 140 attractions! This role is ideal for someone who is a creative and digital communicator, willing to own projects and is comfortable working at a fast pace with multiple global stakeholders.

With the ambition to become the greatest place to work, the internal comms team have an exciting strategy ahead for 2024!

About the Role...

The Internal Communications Manager position is integral to the global Merlin group and attractions, ensuring our purpose, values and vision are clearly communicated to our diverse teams in an engaging and effective way, ultimately enabling them to deliver joy and happiness to our guests.

Working closely with the Corporate Communications Director, Content and Video Producer and Global Communications Executive, you will be responsible for supporting and delivering the new People & Experience engagement strategy, with particular focus on creating digital content that engages frontline teams globally. An understanding of communication trends and different audiences is essential.

This role is fast-paced and varied, with ownership of significant high-profile projects including planning, scripting, and delivery of live monthly CEO Townhalls (with the support of an external Producer), managing the ongoing employee communication app* and analysing success, and leading a clear communications strategy around our annual employee engagement survey and strategic pulse surveys.

This role manages the Video and Content Producer to ensure the development of regular, varied content for a variety of platforms that support our key messages, including dynamic communications from the CEO and Senior Leadership Team that fosters connections with the whole Merlin family. Day-to-day, the Internal Communications Manager will support the Global Communications Executive to ensure company news is shared widely via the intranet (Microsoft SharePoint), communication apps, newsletters and in the global Townhall. You will collaborate closely with wider departments to ensure all communications provide consistent messaging and align with our communications strategy - this includes supporting on the delivery of key Diversity, Equity & Inclusion campaigns throughout the year.

About You...

• You will have previous experience managing internal communications and a small team, ideally in a fast-paced global setting, as well as;
  
• Strong communication skills, both written and verbal
  
• Hands-on experience delivering impactful and concise communications to varied audiences
  
• You will be comfortable working closely with, and confidently advising, senior stakeholders
  
• Have the ability to use internal communications tools and technology, including website and app CMS / SharePoint
  
• You can demonstrate excellent project management skills - including team, budget and agency management
  
• You are able to understand and interpret complex issues, execute against strategic priorities and remain composed and focused in pressurised environments
  
• You have an understanding of video content production, creative briefing, audience segmentation and latest content trends
  
• You are a motivated self-started with a passion for creative communications who enjoys working in a collaborative team
  

The Benefits…

We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects – ideal if you’re already fantastic and can quickly become even better (our magic can help here). Benefits include Pension, Life Assurance, discretionary company bonus, 25 days’ holiday and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO.

Everyone Matters at Merlin.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

If you have any questions or if you require any adjustments due to disability or a medical condition, we'd love to hear from you at Recruitment@Merlinentertainments.biz and one of the team will get back to you as soon as possible.

#LI-ML2