About Us

Eleven is like no other place. We're an adventure travel company with a diverse portfolio of intimate, extraordinary adventure lodges in remote locations around the world. We strive to give every one of our guests the best day of their life everyday, whether heli-skiing near the Arctic Circle in Iceland or casting for bonefish on a remote island in the Bahamas. At each destination our guided backcountry adventures await guests of all ages and skill levels. Our lodges, chalets, and beach houses combine five-star accommodations with incredible cuisine. To our guests we are trusted, down to Earth, smart, innovative, discrete and fun. To our international team, we are a community with genuine camaraderie, and we value creativity, work ethic, kindness, and strong communication. Our success is dependent on our employees' well being, and we continue to evolve more programs and benefits to support work life balance, and remain open to ideas, feedback, and new sustainable approaches. We take pride in promoting employees from within who prove to be committed, valuable, and have a genuine desire to grow.

Position Summary

Eleven Experience is seeking a flexible and driven Global Sales & Partnerships Manager to oversee global accounts and serve as the brand expert for Eleven's portfolio. This role is responsible for growing existing industry accounts and securing new partnerships to maximize revenue and market share, both within the U.S. and internationally, in collaboration with our Sales Representation agencies.

The Global Sales & Partnerships Manager will develop strategic action plans tailored to different markets and drive sales through third-party partners, including travel advisors, wholesale agents, destination management companies, lifestyle concierge companies, tour operators, meeting planners and consortia memberships.

This position requires 5+ years of sales experience in the luxury travel and/or adventure industry, along with exceptional communication, interpersonal, problem-solving, networking, and negotiation skills. A bachelor's degree in Hotel Management, Marketing, or Communications is preferred.

This full-time, year-round, benefitted position offers a base salary of $90,000 - $120,000, plus performance-based incentives of up to 25% of base salary, depending on experience and qualifications.

For more information or to apply, please submit your resume and cover letter at elevenexperience.com/careers/.

Position Purpose

To elevate Eleven Experience's brand presence across the luxury and adventure travel sectors by driving sales and fostering strategic partnerships for its 13 global properties.

Responsibilities/Duties/Functions/Tasks

• Partnership Management: Oversee sales partnerships with Sales Representation agencies, travel agencies and consortia partners, managing high-profile accounts such as Virtuoso, Serandipians, and Internova. Plan and execute sales activities, including sales trips, client entertainment, and participation in trade events to strengthen relationships and maximize exposure.
• Sales Management: Lead proactive and reactive sales efforts for Eleven's products to meet or exceed annual revenue targets. Facilitate the sales process by introducing products to key stakeholders, including leisure and group travel producers, travel management accounts, travel advisors, consortiums, and wholesalers. Maintain a deep understanding of all Eleven offerings, build strong relationships with sales counterparts, relay leads and requests, and communicate need period dates while ensuring timely responses to all inquiries.
• Account Development: Drive revenue growth by soliciting new accounts and nurturing existing ones through phone outreach, outside sales calls, and written communications. Strengthen industry relationships to expand Eleven's presence in the leisure travel sector, ensuring continued engagement with both current and potential partners.
• Sales Strategy and Execution: Develop and implement strategic sales action plans that integrate both proactive outreach and reactive tactics to exceed annual sales goals. Stay informed on market trends, competitive landscape, and customer preferences to adapt strategies for maximum effectiveness.
• Networking and Representation: Establish and maintain a strong industry presence, particularly within the adventure and luxury travel sectors. Represent Eleven at industry events, trade shows, and road shows, effectively promoting the broader Eleven brand.
• Familiarization Trips: Plan and host familiarization (FAM) trips for key partners to enhance their firsthand knowledge of Eleven's properties, products, and surrounding destinations. Strengthen connections with attendees and on-site staff to drive engagement and future sales collaboration.
• Internal Collaboration and Knowledge Sharing: Work closely with internal teams to develop targeted sales and marketing collateral, promotions, and campaigns. Keep sales, operations, and reservations teams informed and trained on partner updates.
• CRM, Reservations System and Reporting: Manage travel trade accounts within Salesforce. Qualify all leads, ensuring accurate entry into Salesforce with complete contact and opportunity details before assigning them to the appropriate Sales Manager. Prepare insightful sales performance reports on a weekly, monthly, quarterly, and annual basis.
• Sales Meetings and Training: Actively participate in sales meetings, training sessions, and strategy discussions to enhance alignment and drive continuous improvement in sales execution.
• Customer Engagement: Deliver exceptional service to Eleven's customers and travel partners through prompt and consistent communication. Build strong relationships, provide expert guidance, and embody the Eleven brand. Be readily available to manage inquiries, ensuring swift responses to leads and requests, as timely engagement is crucial for enhancing the guest experience and driving conversions.

Qualifications

• 5+ years of sales experience in the luxury travel industry.

Special Position Requirements

• Excellent communication skills, both written & verbal.
• Exceptional interpersonal and problem-solving skills.
• Strong solicitation, networking and selling skills.
• Strong negotiation skills while representing the interests of the company and brand.
• High ethical standards which align with company values.
• Ability to work in a global, dynamic team environment while communicating respectfully with culturally diverse team members.
• Expertise in Microsoft Office & Google applications.
• Strong email management and prioritization skills.

Preferences

• Bachelor's Degree or an equivalent combination of international degree in Hotel Management, Marketing or Communication.
• Previous experience in a proactive leisure sales role.
• Experience using Salesforce & Opera.
• Flexible work schedule to meet owner, guest, or company needs.

Work Requirements

• Ability to work on a computer/desk for extended periods of time.
• Valid passport and ability to travel to domestic and international locations: