NHS
Governance and Compliance Administrator
This job is now closed
Job Description
- Req#: U0103-24-0071?language=en&page=952&sort=publicationDateDesc
- Competitive salaries
- Membership of the NHS pension scheme
- 27 days annual leave plus bank holidays, increasing with length of service
- Opportunities for training and development
- We aim to be an employer of choice and conduct annual staff satisfaction surveys
- Educated to A level or equivalent.
- Good standard of GCSE-level education in Maths and English at Grade C, or equivalent.
- Demonstrable experience of working in an administration role, able to lead and develop administrative activity and systems
- High level of experience in the use of Excel functions such as using spreadsheets, workbooks, using functions such as simple formulae, data filters, data sorts,
- Excellent written, oral and presentation skills to include proficient typing
- Administrative, organisational and co-ordination skills
- Time management skills
- Demonstrate a commitment and passion to ensure patients receive the highest care and treatment possible
- Experience of using specific NHS databases or a willingness to learn
- Knowledge of reporting system RADAR/DATIX or similar systems
- Demonstrable experience of co-ordinating client or patient safety incident and complaints
- Good understanding of CQC requirements and mandatory notifications
- Experience of supporting incident or complaints root cause analysis
- Use of graphs and pivot tables in Excel
- Understanding of data protection and information governance requirements
- Establish and maintain communication
- Communicate with people clearly in a manner and at an appropriate level and pace, overcoming barriers to understanding.
- Provide and receive routine information in a tactful and or persuasive manner.
- Check information received and confirm accuracy.
- Communicate information only to those people who have a right and need to know it consistent with employers procedure and the law.
- Use information technology to communicate, analyse data, to produce reports, papers and presentation material.
- Educated to A level or equivalent.
- Good standard of GCSE-level education in Maths and English at Grade C, or equivalent.
- Demonstrable experience of working in an administration role, able to lead and develop administrative activity and systems
- High level of experience in the use of Excel functions such as using spreadsheets, workbooks, using functions such as simple formulae, data filters, data sorts,
- Excellent written, oral and presentation skills to include proficient typing
- Administrative, organisational and co-ordination skills
- Time management skills
- Demonstrate a commitment and passion to ensure patients receive the highest care and treatment possible
- Experience of using specific NHS databases or a willingness to learn
- Knowledge of reporting system RADAR/DATIX or similar systems
- Demonstrable experience of co-ordinating client or patient safety incident and complaints
- Good understanding of CQC requirements and mandatory notifications
- Experience of supporting incident or complaints root cause analysis
- Use of graphs and pivot tables in Excel
- Understanding of data protection and information governance requirements
- Establish and maintain communication
- Communicate with people clearly in a manner and at an appropriate level and pace, overcoming barriers to understanding.
- Provide and receive routine information in a tactful and or persuasive manner.
- Check information received and confirm accuracy.
- Communicate information only to those people who have a right and need to know it consistent with employers procedure and the law.
- Use information technology to communicate, analyse data, to produce reports, papers and presentation material.
Job summary
We are a growing, rapidly developing, dynamic, patient-focused provider of a wide range (outpatients, Talking Therapies and primary care) of services for the NHS. We believe in high quality and well-run services that deliver the care our patients need. We are also a GP Federation supporting 11 practices and a population of c.150,000 people.
The Governance and Compliance Administrator provides support to the DHC Governance and Compliance Manager and Service Managers to help ensure the delivery of both excellent standards in safe and effective services and the expectations of the DHC Governance Framework. This includes the development and implementation of effective incident management and complaints systems, monitoring the implementation of recommendations and dissemination of lessons learned.
The post holder provides effective administrative activities and processes relating to clinical governance, quality assurance and Care Quality Commission compliance within DHC services. Supporting and participating in all governance meetings including DHC wide and service specific. Assisting with document control and policy revision and accessing and maintaining records on RADAR and TEAMNET.
Working in a small team within the DHC Head Office team based at Holmhurst Medical Centre in Redhill, Surrey, the Governance and Compliance Administrator reports to the Governance and Compliance Manager who in turn reports to DHCs Chief Executive Officer and the Medical Director.
Main duties of the job
As our Governance and Compliance Administrator, you are a key member of the governance and support general administration functions. You will assist the Governance and Compliance Manager in defining governance processes, facilitating discussions and advising colleagues on how best practices might be adopted, documenting those processes as they are agreed upon, and seeing them through to delivery to ensure we offer the highest quality care to our patients, consultants, and teams.
About us
DHC is a GP Federation, dedicated to supporting general practice in Surrey by providing high quality healthcare. By working together we develop health services that help our patients stay well, are efficient and meet the needs of our local stakeholders. We place people, including our staff, at the centre of everything we do.
We value our team and provide strong leadership with great professional development, in a fun and friendly environment. DHC is working at the centre of the local health system to evolve and deliver integrated care and that requires strong partnerships with many organisations. In all of our services, we aim to put the patient at the centre of their care, make sure our services are easy to access by local patients and reduce waiting times for patients.
The benefits we offer include:
DHC actively encourage and promote diversity, ensure all voices are heard and included and are committed to equal opportunities for all.
Date posted
25 September 2024
Pay scheme
Other
Salary
Depending on experience up to £28,000 per annum (depending on experience)
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
U0103-24-0071
Job locations
Holmhurst Medical Centre
12 Thornton Side
Redhill
Surrey
RH1 2NP
Job descriptionJob description
Job responsibilities
DHC is a patient focused GP Federation and pro-active community-based provider. We have a strong commitment to delivering high quality community oriented services, and to working in partnership with patients, carers, health and social care agencies and voluntary agencies.
The Governance and Compliance Administrator provides support to the DHC Governance and Compliance Manager and Service Managers to help ensure the delivery of both excellent standards in safe and effective services and the expectations of the DHC Governance Framework. This includes the development and implementation of effective incident management and complaints systems, monitoring the implementation of recommendations and dissemination of lessons learned.
The post holder provides effective administrative activities and processes relating to clinical governance, quality assurance and Care Quality Commission compliance within DHC services. Supporting and participating in all governance meetings including DHC wide and service specific. Assisting with document control and policy revision and accessing and maintaining records on RADAR and TEAMNET.
Job responsibilities
DHC is a patient focused GP Federation and pro-active community-based provider. We have a strong commitment to delivering high quality community oriented services, and to working in partnership with patients, carers, health and social care agencies and voluntary agencies.
The Governance and Compliance Administrator provides support to the DHC Governance and Compliance Manager and Service Managers to help ensure the delivery of both excellent standards in safe and effective services and the expectations of the DHC Governance Framework. This includes the development and implementation of effective incident management and complaints systems, monitoring the implementation of recommendations and dissemination of lessons learned.
The post holder provides effective administrative activities and processes relating to clinical governance, quality assurance and Care Quality Commission compliance within DHC services. Supporting and participating in all governance meetings including DHC wide and service specific. Assisting with document control and policy revision and accessing and maintaining records on RADAR and TEAMNET.
Person SpecificationPerson Specification
Qualifications
Essential
Experience
Essential
Desirable
Skills and Aptitudes
Essential
Qualifications
Essential
Experience
Essential
Desirable
Skills and Aptitudes
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Dorking Healthcare Ltd.
Address
Holmhurst Medical Centre
12 Thornton Side
Redhill
Surrey
RH1 2NP
Employer's website
Employer details
Employer name
Dorking Healthcare Ltd.
Address
Holmhurst Medical Centre
12 Thornton Side
Redhill
Surrey
RH1 2NP
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.