Employer Industry: Dental Insurance Services

Why consider this job opportunity:
- Fully remote position offering flexibility to work from anywhere
- Opportunity for career advancement and growth within the organization
- Supportive and inclusive company culture that values community involvement
- Competitive pay and benefits package
- Chance to make a positive impact on member experiences and oral health advocacy

What to Expect (Job Responsibilities):
- Respond promptly and professionally to member, client, and provider inquiries via telephone, email, and other communication channels
- Communicate eligibility, benefit, claim status, and payment information accurately and clearly
- Identify reasons for calls and provide appropriate resolutions within established guidelines
- Assist callers with grievance and claims appeals processes as necessary
- Document all relevant details of phone calls in the customer relationship management system

What is Required (Qualifications):
- High school diploma or equivalent; associate's degree in business administration or related field preferred
- Minimum of two years of customer service experience in a business environment, preferably in a call center for Medicare and/or Medicaid
- Demonstrated knowledge of personal computers and software applications, including Windows
- Successful completion of customer service simulation and multitasking assessments with minimum required scores
- Ability to work an assigned eight-hour schedule between 7:55 a.m. and 11:00 p.m., Monday through Friday

How to Stand Out (Preferred Qualifications):
- Previous experience in a call center environment
- Familiarity with the dental insurance industry
- Strong problem-solving skills and ability to handle difficult situations
- Excellent written communication skills for email correspondence
- Experience with customer relationship management systems

#DentalInsurance #CustomerService #RemoteWork #CareerGrowth #InclusiveCulture

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