Employer Industry: Dental Insurance Services

Why consider this job opportunity:
- Fully remote position, offering flexibility in your work environment
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work culture that promotes employee engagement
- Chance to make a positive impact on members' oral health and community well-being
- Competitive pay with the potential for performance-based bonuses

What to Expect (Job Responsibilities):
- Respond promptly and professionally to inquiries from members, clients, and providers through various communication channels
- Accurately communicate eligibility, benefit, claim status, and payment information to callers
- Identify reasons for calls and provide appropriate resolutions to inquiries and complaints
- Assist callers with grievance and claims appeals processes as needed
- Document all relevant details of calls in the customer relationship management system

What is Required (Qualifications):
- High school diploma or equivalent; associate's degree in business administration or a related field preferred
- Minimum of two years of customer service experience in a business environment, preferably in a call center assisting Medicare and/or Medicaid enrollees
- Demonstrated knowledge of personal computers and software applications, including Windows
- Ability to work an assigned eight-hour schedule between 7:55 a.m. and 11:00 p.m., Monday through Friday
- Successful completion of customer service simulation and multitasking assessments with specified minimum scores

How to Stand Out (Preferred Qualifications):
- Experience working in a call center environment
- Familiarity with dental insurance products and services
- Strong problem-solving skills and the ability to handle difficult conversations
- Excellent written and verbal communication skills
- Previous experience with customer relationship management systems

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