Employer Industry: Dental Insurance

Why consider this job opportunity:
- Fully remote position offering flexibility in work location
- Opportunity for career advancement within a leading dental plan administrator
- Supportive and collaborative work environment with a strong company culture
- Engaging training program to ensure employee success
- Chance to positively impact member experiences and improve oral health in communities

What to Expect (Job Responsibilities):
- Respond promptly and professionally to member, client, and provider inquiries through various communication channels
- Accurately communicate eligibility, benefit, claim status, and payment information
- Identify call reasons and provide appropriate resolutions within specified timeframes
- Assist callers with grievance and claims appeals processes as necessary
- Document all relevant call details in the customer relationship management system

What is Required (Qualifications):
- Ability to work an assigned eight-hour schedule, Monday through Friday
- High school diploma or equivalent; associate's degree in business administration or related field preferred
- Minimum of two years of customer service experience in a business environment, preferably in a call center assisting Medicare and/or Medicaid enrollees
- Proficient in personal computers and software applications (including Windows)
- Successful completion of customer service assessments with minimum required scores

How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service role within a healthcare-related environment
- Familiarity with Medicare and Medicaid systems and processes
- Strong multitasking and call logging skills demonstrated through assessments

#DentalInsurance #CustomerService #RemoteWork #CareerAdvancement #HealthCareSupport

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