Job description

Job responsibilities

The Practice Manager shall be responsible for improving the practices capability through the alignment of strategy, people, rewards, premises, IT, activity and management processes to ensure the efficient, effective and safe management of the Practice and its finances, and ensure the well-being of patients, doctors and staff, and the successful smooth running of the Practice.

To manage and coordinate all aspects of practice functionality, workforce and financial planning, motivating and managing staff, optimising efficiency and financial performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment. Through innovative ways of working, lead the team in Quality & Continuous Improvement, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and ensure the practice complies with CQC regulations.

To provide good quality, up to date primary care services delivered in a clean, suitably equipped and safe environment.

To support patients to proactively manage long-term conditions, from birth through to the end of life.

To provide all patients with good access to our team and appropriate access to other NHS services.

To be welcoming and helpful and to treat all patients with respect and dignity.

To encourage & support patients in developing good quality services through the patient participation group and patient feedback.

To follow principles of good employment practice.

The following are the core responsibilities of the practice manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

Please see full job description

Job responsibilities

The Practice Manager shall be responsible for improving the practices capability through the alignment of strategy, people, rewards, premises, IT, activity and management processes to ensure the efficient, effective and safe management of the Practice and its finances, and ensure the well-being of patients, doctors and staff, and the successful smooth running of the Practice.

To manage and coordinate all aspects of practice functionality, workforce and financial planning, motivating and managing staff, optimising efficiency and financial performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment. Through innovative ways of working, lead the team in Quality & Continuous Improvement, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and ensure the practice complies with CQC regulations.

To provide good quality, up to date primary care services delivered in a clean, suitably equipped and safe environment.

To support patients to proactively manage long-term conditions, from birth through to the end of life.

To provide all patients with good access to our team and appropriate access to other NHS services.

To be welcoming and helpful and to treat all patients with respect and dignity.

To encourage & support patients in developing good quality services through the patient participation group and patient feedback.

To follow principles of good employment practice.

The following are the core responsibilities of the practice manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

Please see full job description

Person Specification

Please see attached person specification

Essential

• Good standard of education with excellent literacy and numeracy skills
• Experience of working with the general public
• Experience of managing accounting procedures including budget and cash flow forecasting
• Experience of working in a health care setting
• Experience of managing large multidisciplinary teams
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Experience of workforce planning, forecasting and development
• Ability to exploit and negotiate opportunities to enhance service delivery
• Excellent communication skills (written, oral and presenting)
• Strong IT skills (generic)
• Excellent leadership skills
• Strategic thinker and negotiator
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Effective time management (Planning & Organising)
• Ability to network and build relationships
• Proven problem solving & analytical skills
• Ability to develop, implement and embed policy and procedure
• Ability to motivate and train staff
• Polite and confident
• Flexible and cooperative
• Excellent interpersonal skills
• Motivated and proactive
• Ability to use initiative and judgement
• Forward thinker with a solutions focused approach
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Confident, assertive and resilient
• Ability to drive and deliver change effectively
• Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Maintains confidentiality at all times
• Full UK driving licence
• All personnel should be prepared to accept additional, or surrender existing duties, to enable the efficient running of the practice.

Desirable

• Educated to degree level in healthcare or business
• Leadership and / or Management Qualification
• AMSPAR Qualification
• NHS / Primary Care General Practice experience
• Relevant health and safety experience
• Experience of chairing meetings, producing agendas and minutes
• EMIS / Systmone / Vision user skills

Please see attached person specification

Essential

• Good standard of education with excellent literacy and numeracy skills
• Experience of working with the general public
• Experience of managing accounting procedures including budget and cash flow forecasting
• Experience of working in a health care setting
• Experience of managing large multidisciplinary teams
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Experience of workforce planning, forecasting and development
• Ability to exploit and negotiate opportunities to enhance service delivery
• Excellent communication skills (written, oral and presenting)
• Strong IT skills (generic)
• Excellent leadership skills
• Strategic thinker and negotiator
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Effective time management (Planning & Organising)
• Ability to network and build relationships
• Proven problem solving & analytical skills
• Ability to develop, implement and embed policy and procedure
• Ability to motivate and train staff
• Polite and confident
• Flexible and cooperative
• Excellent interpersonal skills
• Motivated and proactive
• Ability to use initiative and judgement
• Forward thinker with a solutions focused approach
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Confident, assertive and resilient
• Ability to drive and deliver change effectively
• Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Maintains confidentiality at all times
• Full UK driving licence
• All personnel should be prepared to accept additional, or surrender existing duties, to enable the efficient running of the practice.

Desirable

• Educated to degree level in healthcare or business
• Leadership and / or Management Qualification
• AMSPAR Qualification
• NHS / Primary Care General Practice experience
• Relevant health and safety experience
• Experience of chairing meetings, producing agendas and minutes
• EMIS / Systmone / Vision user skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lyngford Park Surgery

Address

Lyngford Park Surgery

Fletcher Close

Taunton

Somerset

TA2 8SQ

Employer's website

https://www.lyngford.co.uk/ (Opens in a new tab)