Job description

Job responsibilities

Job Description

JOB TITLE: Medical Receptionist

BASED AT: The Ridgeway Surgery

POSITION REPORTS TO: Reception Manager

JOB PURPOSE SUMMARY: To provide efficient and effective front line services to patients, clinicians and other stakeholders.

To project a friendly and helpful image to patients and other visitors at all times in person, telephone and other communication methods.

To take ownership of relevant tasks and projects to ensure they are completed to a high level of quality in a timely manner.

To be aware of and follow patient confidentiality and other practice protocols at all times.

KEY RESPONSIBILITIES:

Dealing with patient queries and requests via face-to-face, telephone, email and other forms of contact.

Processing and allocating prescriptions in conjunction with the clinical team

Providing front line services to our walk-in centre and branch surgery

Processing patient registrations and deductions on the practice list

Maintaining patients electronic medical records and accessing information when required

Contact patients for recalls and follow-ups as required by the practice team

Booking patient transport, interpreter and other relevant services

Photocopying

Dealing with incoming and outgoing post/faxes

Effective communication with other team and practice staff members

Effectively manage own time, workload and resources

Any other duties as required by the management and Partners

PERSONAL/PROFESSIONAL DEVELOPMENT:

The post-holder will participate in any relevant training programmes implemented by the practice as part of this employment:

Participation in an annual individual performance review

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others where appropriate.

The job description will be reviewed after 6 months with the post holder, and may be amended following discussion.

Job responsibilities

Job Description

JOB TITLE: Medical Receptionist

BASED AT: The Ridgeway Surgery

POSITION REPORTS TO: Reception Manager

JOB PURPOSE SUMMARY: To provide efficient and effective front line services to patients, clinicians and other stakeholders.

To project a friendly and helpful image to patients and other visitors at all times in person, telephone and other communication methods.

To take ownership of relevant tasks and projects to ensure they are completed to a high level of quality in a timely manner.

To be aware of and follow patient confidentiality and other practice protocols at all times.

KEY RESPONSIBILITIES:

Dealing with patient queries and requests via face-to-face, telephone, email and other forms of contact.

Processing and allocating prescriptions in conjunction with the clinical team

Providing front line services to our walk-in centre and branch surgery

Processing patient registrations and deductions on the practice list

Maintaining patients electronic medical records and accessing information when required

Contact patients for recalls and follow-ups as required by the practice team

Booking patient transport, interpreter and other relevant services

Photocopying

Dealing with incoming and outgoing post/faxes

Effective communication with other team and practice staff members

Effectively manage own time, workload and resources

Any other duties as required by the management and Partners

PERSONAL/PROFESSIONAL DEVELOPMENT:

The post-holder will participate in any relevant training programmes implemented by the practice as part of this employment:

Participation in an annual individual performance review

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others where appropriate.

The job description will be reviewed after 6 months with the post holder, and may be amended following discussion.

Person Specification

Qualifications

Essential

• Up to GCE and or A level

Desirable

• Receptionist / customer service course

Experience

Essential

• Previous Reception experience

Desirable

• Previous receptionist experience in the Healthcare sector

Skills and qualities

Essential

• Word
• Excel
• Basic Typing skills
• Able to multi task
• Good telephone manner
• Good communication skills (written and oral)
• Able to work on own initiative as well as take instruction from others
• Enthusiastic
• Adaptable
• Good sense of humour
• Honest
• Motivated
• Willing to learn on the job
• Able to prioritise
• Able to use one of the GP computer systems
• Flexibility
• Quick thinking

Qualifications

Essential

• Up to GCE and or A level

Desirable

• Receptionist / customer service course

Experience

Essential

• Previous Reception experience

Desirable

• Previous receptionist experience in the Healthcare sector

Skills and qualities

Essential

• Word
• Excel
• Basic Typing skills
• Able to multi task
• Good telephone manner
• Good communication skills (written and oral)
• Able to work on own initiative as well as take instruction from others
• Enthusiastic
• Adaptable
• Good sense of humour
• Honest
• Motivated
• Willing to learn on the job
• Able to prioritise
• Able to use one of the GP computer systems
• Flexibility
• Quick thinking

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Ridgeway Surgery

Address

Alexandra Avenue Health & Social Care Centre, 275 Alexandra Avenue

Harrow

Middlesex

HA2 9dx

Employer's website

https://ridgeway-surgery.co.uk/ (Opens in a new tab)