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Job Description
- Req#: A1862-24-0011?language=en&page=918&sort=publicationDateDesc
- GCSE English
- Administration/Customer service qualification or demonstratable experience
- NVQ 3 Business Administration or Customer Service
- Experience of working in an environment using sensitive information
- Experience working in a patient/customer facing role
- Experience of working in a busy environment with competing demands
- Experience of working within the NHS/Healthcare organisation
- Demonstrable experience of using Microsoft Office programmes and specialist IT systems.
- Excellent written and oral skills
- Problem solving skills
- Time management and the ability to work to deadlines
- Clear and polite telephone manner
- Competent in using System One
- Use of clinical IT systems
- GCSE English
- Administration/Customer service qualification or demonstratable experience
- NVQ 3 Business Administration or Customer Service
- Experience of working in an environment using sensitive information
- Experience working in a patient/customer facing role
- Experience of working in a busy environment with competing demands
- Experience of working within the NHS/Healthcare organisation
- Demonstrable experience of using Microsoft Office programmes and specialist IT systems.
- Excellent written and oral skills
- Problem solving skills
- Time management and the ability to work to deadlines
- Clear and polite telephone manner
- Competent in using System One
- Use of clinical IT systems
Job summary
Working 10hrs on Monday & Friday
0800-1830
Dean Cross Surgery is situated in Plymstock with a practice population of around 10,000 patients. Delivering great customer service and outstanding care is a priority for every member of our team.
This role is pinnacle to us achieving this, you will be the first point of contact patients have with the practice, your ability to always remain professional and polite is essential. Your listening skills and supportive nature will help direct patients to the right service for their needs.
If you are ready to learn new skills, flexible in your approach to work, conscientious and enjoy working as part of a supportive busy team this position could be the perfect opportunity for you.
Main duties of the job
Answer telephone calls, listening with empathy and compassion to ensure that patients are directed to the right service to meet their needs.
Awareness of practice policies and procedures with the confidence to make reasonable adjustments to meet the needs of individuals.
Manage the front desk, welcoming visitors and supporting patients and colleagues to ensure smooth running of the service.
Provide administration support to clinicians/service providers when requested.
Manage the waiting rooms, keeping these tidy and well stocked.
Ensure patient encounters are recorded accurately on clinical systems.
Manage patient prescriptions, ensuring these are processed and issued correctly.
Monitor and respond to emails into the surgery.
Prepare patient registration packs and ensure patient registrations are completed and processed correctly and timely.
Monitor tasks, results, and referrals, following up queries and ensuring patients are kept informed of relevant results and treatment pathways.
Ensure your work area and patient accessible areas are safe and free of adverse risk to health.
Work as part of the team to open the surgery at the start of the day, close and secure the surgery at the end of the day.
About us
Please see the attached documents explaining more about the role. Do call us if you would like further information or if you have difficulty in downloading these documents.
Date posted
17 October 2024
Pay scheme
Other
Salary
£12.08 an hour
Contract
Permanent
Working pattern
Part-time, Compressed hours
Reference number
A1862-24-0011
Job locations
21 Radford Park Road
Plymouth
PL9 9DL
Job descriptionJob description
Job responsibilities
See the uploaded job description for this role, please demonstrate how you meet the requirements for this position telling us about your previous experience and transferable skills.
Job responsibilities
See the uploaded job description for this role, please demonstrate how you meet the requirements for this position telling us about your previous experience and transferable skills.
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Skills
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Skills
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Dean Cross Surgery
Address
21 Radford Park Road
Plymouth
PL9 9DL
Employer's website
https://www.deanxsurgery.co.uk/ (Opens in a new tab)
Employer details
Employer name
Dean Cross Surgery
Address
21 Radford Park Road
Plymouth
PL9 9DL
Employer's website
https://www.deanxsurgery.co.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.