Job description

Job responsibilities

Main Responsibilities of Role;

• Ensure an effective and efficient reception service is provided to patients and any other visitor. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Undertake a variety of administrative duties to assist in the smooth running of the practice.
• Telephone duties; making appointments, taking requests for prescriptions, taking home visit requests, contacting other providers, take concise and accurate messages.
• Reception duties; register new patients, handling prescriptions, deal with incoming patient samples, collect payments for non-NHS services.
• Administrative duties; open and process incoming mail, photocopying, deal with general queries and complaints (where appropriate), retrieve patient records, update patient records as required, assist outgoing mail from the practice.
• To have a thorough knowledge of all procedures and to work in accordance with written protocols.
• Report risks, significant problems and issues to the relevant person ensuring appropriate reporting procedures are followed.
• Any other duties which may be required from time to time.

The above is not list is not exhaustive.

General Responsibilities

The Receptionist will be required to promote and support the mission and vision of the service for which they are responsible. They will:

• Adapt to and support any changes that are implemented to improve the service.
• Provide cover for staff absence, whether this be sickness or annual leave.
• At all times provide a caring service and to treat those with whom they come into contact in a courteous and respectful manner.
• Demonstrate their commitment by the efficient completion of all tasks allocated to them.
• Carry out their duties and responsibilities in compliance with health and safety policy and statutory regulations.
• Adhere to equal opportunities policy throughout the course of their employment.
• Ensure building security; have a thorough knowledge of doors/windows/alarm processes.
• Effectively manage own time, workload and resources.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance team performance.

Personal/Professional development

The post-holder will participate in any training programme implemented by JHP as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for their own development, learning, and performance and demonstrating skills and activities to others.

This role is considered to be a substantive position and the jobholder will be expected to be proactive in developing their personal and business skills.

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Job responsibilities

Main Responsibilities of Role;

• Ensure an effective and efficient reception service is provided to patients and any other visitor. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Undertake a variety of administrative duties to assist in the smooth running of the practice.
• Telephone duties; making appointments, taking requests for prescriptions, taking home visit requests, contacting other providers, take concise and accurate messages.
• Reception duties; register new patients, handling prescriptions, deal with incoming patient samples, collect payments for non-NHS services.
• Administrative duties; open and process incoming mail, photocopying, deal with general queries and complaints (where appropriate), retrieve patient records, update patient records as required, assist outgoing mail from the practice.
• To have a thorough knowledge of all procedures and to work in accordance with written protocols.
• Report risks, significant problems and issues to the relevant person ensuring appropriate reporting procedures are followed.
• Any other duties which may be required from time to time.

The above is not list is not exhaustive.

General Responsibilities

The Receptionist will be required to promote and support the mission and vision of the service for which they are responsible. They will:

• Adapt to and support any changes that are implemented to improve the service.
• Provide cover for staff absence, whether this be sickness or annual leave.
• At all times provide a caring service and to treat those with whom they come into contact in a courteous and respectful manner.
• Demonstrate their commitment by the efficient completion of all tasks allocated to them.
• Carry out their duties and responsibilities in compliance with health and safety policy and statutory regulations.
• Adhere to equal opportunities policy throughout the course of their employment.
• Ensure building security; have a thorough knowledge of doors/windows/alarm processes.
• Effectively manage own time, workload and resources.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance team performance.

Personal/Professional development

The post-holder will participate in any training programme implemented by JHP as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for their own development, learning, and performance and demonstrating skills and activities to others.

This role is considered to be a substantive position and the jobholder will be expected to be proactive in developing their personal and business skills.

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Person Specification

Qualifications

Essential

• GCSEs/O levels including English and Maths at grade C minimum (or equivalent). Good English language, numeracy and communication skills. IT literate with Microsoft Office Word & Excel.

Experience

Essential

• Good English language, numeracy and communication skills. Pleasant disposition, helpful and effective telephone manner. IT literate with Microsoft Office Word & Excel. Ability to work unsupervised. Professional approach to appearance and conduct. Awareness and maintenance of confidentiality. Accurate and methodical in completing tasks. Proactive and flexible with good time management. Ability to listen, to discuss and inform clearly. Able to prioritise effectively. Ability to use own initiative but seek help and support when needed. Reliable. Positive can do attitude. Able to work in a team. Ability to record in writing both clearly and accurately. Able to provide cross cover at both sites, at short notice.

Desirable

• Experience of GP reception role. Working knowledge of SystmOne. Previous experience of working in primary care. Full driving licence.

Qualifications

Essential

• GCSEs/O levels including English and Maths at grade C minimum (or equivalent). Good English language, numeracy and communication skills. IT literate with Microsoft Office Word & Excel.

Experience

Essential

• Good English language, numeracy and communication skills. Pleasant disposition, helpful and effective telephone manner. IT literate with Microsoft Office Word & Excel. Ability to work unsupervised. Professional approach to appearance and conduct. Awareness and maintenance of confidentiality. Accurate and methodical in completing tasks. Proactive and flexible with good time management. Ability to listen, to discuss and inform clearly. Able to prioritise effectively. Ability to use own initiative but seek help and support when needed. Reliable. Positive can do attitude. Able to work in a team. Ability to record in writing both clearly and accurately. Able to provide cross cover at both sites, at short notice.

Desirable

• Experience of GP reception role. Working knowledge of SystmOne. Previous experience of working in primary care. Full driving licence.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Jesmond Health Partnership

Address

17 Osborne Rd

Jesmond

Newcastle upon Tyne

Tyne and Wear

NE2 2AH

Employer's website

https://jesmondhealthpartnership.co.uk/ (Opens in a new tab)