Job description

Job responsibilities

Job summary:

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated health, social and voluntary agencies

Duties and responsibilities:

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the reception manager/practice manager, dependent on current and evolving practice workload and staffing levels:

Opening up/locking up of practice premises and maintaining security in accordance with practice protocols

Maintaining and monitoring the practice appointments system

Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional

Processing and distributing incoming (and outgoing) mail

Taking messages and passing on information

Filing and retrieving paperwork

Logging in new notes received

Pulling notes and deducting patients and forwarding to Health Authority

Summarising of new notes received within the appropriate timescale

Advise patients of relevant charges for private services, accept payment and issue receipts for same

Have working knowledge of telephone/fax system

Registering of new patients, collating information that may be required prior to notes arriving

Directing complaints in the appropriate manner

Processing repeat prescriptions in accordance with practice guidelines

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers

Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning

Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Any other tasks allocated by managers/partners

General Duties

Work effectively, participate in and contribute positively to the reception and the wider Primary Health Care Team ensuring good communication about all aspects of the practice

All members of the Primary Health Care Team are required to attend and contribute to meetings / away days and ongoing training requirements.

Responsible for identifying need and updating qualifications according to current professional guidelines. Keep abreast of current trends and developments in professional matters.

The post holder is required to conform to all St Levan Surgery policies and to attend any training sessions as necessary.

This job description is not intended to be an exhaustive list of duties and responsibilities, but a broad outline and may be amended as necessary following discussion between the post holder and their manager

Job responsibilities

Job summary:

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated health, social and voluntary agencies

Duties and responsibilities:

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the reception manager/practice manager, dependent on current and evolving practice workload and staffing levels:

Opening up/locking up of practice premises and maintaining security in accordance with practice protocols

Maintaining and monitoring the practice appointments system

Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional

Processing and distributing incoming (and outgoing) mail

Taking messages and passing on information

Filing and retrieving paperwork

Logging in new notes received

Pulling notes and deducting patients and forwarding to Health Authority

Summarising of new notes received within the appropriate timescale

Advise patients of relevant charges for private services, accept payment and issue receipts for same

Have working knowledge of telephone/fax system

Registering of new patients, collating information that may be required prior to notes arriving

Directing complaints in the appropriate manner

Processing repeat prescriptions in accordance with practice guidelines

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers

Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning

Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Any other tasks allocated by managers/partners

General Duties

Work effectively, participate in and contribute positively to the reception and the wider Primary Health Care Team ensuring good communication about all aspects of the practice

All members of the Primary Health Care Team are required to attend and contribute to meetings / away days and ongoing training requirements.

Responsible for identifying need and updating qualifications according to current professional guidelines. Keep abreast of current trends and developments in professional matters.

The post holder is required to conform to all St Levan Surgery policies and to attend any training sessions as necessary.

This job description is not intended to be an exhaustive list of duties and responsibilities, but a broad outline and may be amended as necessary following discussion between the post holder and their manager

Person Specification

Qualifications

Essential

• General education to GCSE level or appropriate compensatory experience
• GCSEs (or equivalent) in English & Arithmetic

Experience

Essential

• 2 yrs dealing with the public; clerical duties & telephone work

Desirable

• Receptionist experience

Qualifications

Essential

• General education to GCSE level or appropriate compensatory experience
• GCSEs (or equivalent) in English & Arithmetic

Experience

Essential

• 2 yrs dealing with the public; clerical duties & telephone work

Desirable

• Receptionist experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Adelaide & St Levan Surgery

Address

St. Levan Surgery

St. Levan Road

Plymouth

PL21JR

Employer's website

https://www.stlevansurgery.nhs.uk/ (Opens in a new tab)