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Job Description
- Req#: A0260-21042025?language=en&page=871&sort=publicationDateDesc
- Effective communication skills & excellent listening skills
- Empathy
- Ability to work both as part of a team and independently, and be be able to use their own initiative
- Ability to diffuse sensitive situations with members of the public who are distressed whilst also remaining calm
- A positive attitude
- Adaptability
- Good IT skills (EMISweb experience an advantage)
- English Language GCSE (Grade C or above) or equivalent
- Demonstrate experience of dealing with the public both face to face and over the telephone
- Basic understanding of general office procedures (e.g. record keeping, filing)
- Experience of working in General Practice or the NHS
- Experience of using a clinical system
- Effective written communication skills
- Effective verbal communication skills, both face to face and on the telephone
- Effective listening skills
- Keyboard skills sufficient to produce data and information using packages such as Microsoft Word & Outlook
- Ability to work effectively as part of a team and independently
- Ability to work using own initiative
- Ability to diffuse sensitive situations with members of the public who are distressed
- Ability to transfer information/data with proficiency and accuracy
- Understanding, acceptance and adherence to the need for strict confidentiality.
- Methodical approach to work and ability to meet targets/deadlines
- Ability to work flexibly in order to meet the needs of the service
- Self-motivated
- Willing to take part in training and personal development
- High attention to detail
- Friendly and articulate
- Smart appearance
- Ability to use own judgement and work without direct supervision to determine workload priorities.
- English Language GCSE (Grade C or above) or equivalent
- Demonstrate experience of dealing with the public both face to face and over the telephone
- Basic understanding of general office procedures (e.g. record keeping, filing)
- Experience of working in General Practice or the NHS
- Experience of using a clinical system
- Effective written communication skills
- Effective verbal communication skills, both face to face and on the telephone
- Effective listening skills
- Keyboard skills sufficient to produce data and information using packages such as Microsoft Word & Outlook
- Ability to work effectively as part of a team and independently
- Ability to work using own initiative
- Ability to diffuse sensitive situations with members of the public who are distressed
- Ability to transfer information/data with proficiency and accuracy
- Understanding, acceptance and adherence to the need for strict confidentiality.
- Methodical approach to work and ability to meet targets/deadlines
- Ability to work flexibly in order to meet the needs of the service
- Self-motivated
- Willing to take part in training and personal development
- High attention to detail
- Friendly and articulate
- Smart appearance
- Ability to use own judgement and work without direct supervision to determine workload priorities.
Job summary
ARE YOU LOOKING FOR A NEW CHALLENGE?
We are looking for hardworking, enthusiastic and committed individuals with excellent communication & interpersonal skills to join our friendly team.
This busy role includes answering phones, assisting & directing patients, manning front desk, scanning documents, processing prescriptions & any other administrative tasks as & when required.
Umbrella Medical is a growing partnership with a very strong emphasis on providing high quality accessible care. We have recently moved to a brand new, purpose built health centre in the very heart of Walsall.
In light of this we are looking to recruit reliable, capable & motivated individuals to join our reception team.
We are looking for the right candidate/s to work up to 40 hours per week. Our surgeries are open Monday to Friday, between the hours of 7:15am - 6:30pm & employees are required to work a combination of early starts & late finishes to meet the needs of the organisation.
Although you would be based predominantly at Hatherton Medical Centre, you may be asked to cover at any of our Umbrella Practices for training & development or to cover in times of sickness or annual leave.
The successful candidate will ideally have previous experience of working in general practice or the NHS, & experience of dealing with the public both face to face & on the telephone, though anyone with strong customer service skills gained in any environment will be considered.
**PREVIOUS APPLICANTS NEED NOT APPLY**
Main duties of the job
To provide an efficient reception and administration service to patients as well as support for clinicians, to enable the effective day to day running of the practice. To undertake clerical duties as necessary and to enter relevant data onto the computer system, working both on your own initiative and as part of a team.
The successful candidate will also have:
About us
Umbrella Medical is a growing partnership with a very strong emphasis on providing high quality accessible care. Following the merger of 3 of our surgeries into one, we now have 4 surgeries in & around the Walsall area. We are currently CQC OUTSTANDING (2 practices) and continue to build on that foundation. We recognise that General Practice is changing and in order to continue to provide excellent care we are offering this position.
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If you require any further details, please contact Lauren Smith on lauren.smith65@nhs.net
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Date posted
07 April 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A0260-21042025
Job locations
Hatherton Medical Centre
1 Hatherton Street
Walsall
WS1 1AF
Mossley Fields Surgery
3 Fisher Road
Bloxwich, Walsall
WS3 2TA
Holland Park Surgery
Parkview Centre, 2a Chester Road North
Brownhills
WS8 7JB
The Broadway Medical Centre
213 Broadway
Walsall
WS1 3HD
Job descriptionJob description
Job responsibilities
Job Description
Please refer to attached Job Description & Person Specification for further details.
Job responsibilities
Job Description
Please refer to attached Job Description & Person Specification for further details.
Person SpecificationPerson Specification
Qualifications
Essential
Experience
Essential
Desirable
Knowledge & Skills
Essential
Personal Competencies and Qualities
Essential
Desirable
Qualifications
Essential
Experience
Essential
Desirable
Knowledge & Skills
Essential
Personal Competencies and Qualities
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Umbrella Medical
Address
Hatherton Medical Centre
1 Hatherton Street
Walsall
WS1 1AF
Employer's website
Employer details
Employer name
Umbrella Medical
Address
Hatherton Medical Centre
1 Hatherton Street
Walsall
WS1 1AF
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.