Job description

Job responsibilities

This practice aims to provide a high quality of care for its patients, and to promote a rewarding and enjoyable working environment. This requires staff to have respect for patients and each other, to maintain patient confidentiality, to be flexible, reliable and to work co-operatively as a team. The main responsibilities of the post are outlined below for guidance. Staff need to have a flexible attitude and be able to adapt to any changes that may occur.

Job Summary:

To provide general secretarial support to the Practice Manager, GPs and Health Professionals involving word processing and audio typing skills with general clerical work. This includes the typing of letters, report and patient referrals in an accurate and quality manner.

Job Responsibilities:

• Typing of letters, reports, patient referrals, and associated documentations in an accurate and quality manner.
• Liaise with external agencies such as hospitals and community services ensuring referrals are processed efficiently.
• Manage all enquires in an effective manner.
• Maintain an accurate referral database.
• To assist the Practice Manager with all clerical and administrative duties.
• Process referrals using the electronic referral system (eRS).
• To liaise and arrange meetings (to include the booking of rooms) as required and to attend meetings and take minutes.
• Support GPs to retrieve medical records and assist the completion of private medical reports.
• Process requests for information i.e. SAR, insurance, solicitor letters and DVLA forms.
• To receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
• Support MDT in liaising with multiple agencies to coordinate care for patients.
• Carry out system searches as requested.
• Maintain a clean, tidy, tidy, effective working area at all times.
• Support all clinical staff with general administrative tasks as requested.
• To provide cover for members of the reception team during periods of sickness and annual leave.
• To receive and dispatch mail and maintain a pending system.

Please see attached Job Description file for the full Job Description.

Job responsibilities

This practice aims to provide a high quality of care for its patients, and to promote a rewarding and enjoyable working environment. This requires staff to have respect for patients and each other, to maintain patient confidentiality, to be flexible, reliable and to work co-operatively as a team. The main responsibilities of the post are outlined below for guidance. Staff need to have a flexible attitude and be able to adapt to any changes that may occur.

Job Summary:

To provide general secretarial support to the Practice Manager, GPs and Health Professionals involving word processing and audio typing skills with general clerical work. This includes the typing of letters, report and patient referrals in an accurate and quality manner.

Job Responsibilities:

• Typing of letters, reports, patient referrals, and associated documentations in an accurate and quality manner.
• Liaise with external agencies such as hospitals and community services ensuring referrals are processed efficiently.
• Manage all enquires in an effective manner.
• Maintain an accurate referral database.
• To assist the Practice Manager with all clerical and administrative duties.
• Process referrals using the electronic referral system (eRS).
• To liaise and arrange meetings (to include the booking of rooms) as required and to attend meetings and take minutes.
• Support GPs to retrieve medical records and assist the completion of private medical reports.
• Process requests for information i.e. SAR, insurance, solicitor letters and DVLA forms.
• To receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
• Support MDT in liaising with multiple agencies to coordinate care for patients.
• Carry out system searches as requested.
• Maintain a clean, tidy, tidy, effective working area at all times.
• Support all clinical staff with general administrative tasks as requested.
• To provide cover for members of the reception team during periods of sickness and annual leave.
• To receive and dispatch mail and maintain a pending system.

Please see attached Job Description file for the full Job Description.

Person Specification

Qualifications

Essential

• - GCSE grade A to C in English & Maths
• - Secretarial studies or business administration certification or equivalent experience

Desirable

• - Audio Typing qualification
• - AMSPAR Medical Secretarial Diploma

Experience

Essential

• - Have a minimum 1-year experience working in General Practice or similar environment.
• - Have excellent communication skills with the ability to self-motivate, organise and prioritise own workload.
• - Experience in audio and/or digital dictation typing
• - Have good IT skills, with experience of clinical software such as EMIS Web.

Qualifications

Essential

• - GCSE grade A to C in English & Maths
• - Secretarial studies or business administration certification or equivalent experience

Desirable

• - Audio Typing qualification
• - AMSPAR Medical Secretarial Diploma

Experience

Essential

• - Have a minimum 1-year experience working in General Practice or similar environment.
• - Have excellent communication skills with the ability to self-motivate, organise and prioritise own workload.
• - Experience in audio and/or digital dictation typing
• - Have good IT skills, with experience of clinical software such as EMIS Web.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Buckshaw Village Surgery Group

Address

Village Surgery

1 William Street

Lostock Hall

Preston

PR5 5RZ

Employer's website

https://www.nmhealthinnovations.co.uk/ (Opens in a new tab)