Apple Leisure Group
GroupEase Specialist
This job is now closed
Job Description
- Req#: GROUP003557
- Answer emails (occasionally phone calls) from Travel Agents regarding program guidelines, group code requests/modifications, complimentary rooms/night calculations, and general troubleshooting.
- Strive to grow agent business by building rapport and providing outstanding customer service.
- Format, finalize, and report GroupEase manifests set to travel with participating hotels.
- Calculate earned comps/concessions.
- Submit comp adjustments to internal accounting team for processing.
- Monitor Group production and follow-up on underperforming groups.
- Build and modify GroupEase promotional codes.
- Troubleshoot code errors and resolve application issues.
- Commit to the use of methods and procedures to standardize and streamline operations, identify and implement cost-savings and process improvements.
- Degree from a 2-year college or university is preferred.
- Proficient Microsoft Office skills, including Excel and Word, and other Office procedures and terminology.
- Knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services and evaluating customer satisfaction.
- Accounting and travel background are a plus.
- Strong ability to efficiently navigate through various computer screens and programs.
- Salesforce experience a plus.
- Ability to excel in an environment that is both backstage and front stage with a passion for customer service.
- Ability to multi-task with strong organizational skills.
- Excellent interpersonal skills and the ability to maintain relationships both internally and externally.
- Ability to work collaboratively with colleagues to create a results-driven, team-oriented environment.
- ALGV system knowledge is a plus – VAX VacationAccess and FIT processing knowledge .
- Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands
- Destination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar®
- Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®
- Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.
- Travel Perks and Benefits for both ALG Vacations and Hyatt
- Medical, Dental and Vision Insurance
- Basic Life Insurance
- Short- & Long-Term Disability
- Paid Parental Leave
- Corporate Wellness Program
- Travel Discounts & Deals
- Paid Time Off & Holidays
- 401(k) Plan with Company Match
ALG Vacations (ALGV), part of the Hyatt family, is widely recognized for providing the industry's leading leisure travel experience to destinations worldwide. As North America’s only vertically integrated travel, hospitality, and leisure management group, we can oversee all aspects of the vacation- from the moment a guest books a trip to the time they return home. Serving more than three million passengers annually, each of our highly respected brands offers unique benefits and a wide portfolio of destinations.
Grow your career as a successful GroupEase Specialist with ALG Vacations. In this role, you will be responsible for providing exceptional customer service, timely hotel & agent reporting, and assisting in calculating and applying complimentary credits. Our GroupEase program allows travel advisors and direct clients the opportunity to book individual travel reservations within ALGV’s booking platform while earning perks of a traditional contracted group.
A successful GroupEase Specialist will:
Requirements:
About ALG Vacations:
It all begins when our client’s book with ALG Vacations. We keep our standards as high as our passion for travel, working together with our agents to ensure every client’s vacation exceeds every expectation. We are an industry innovator that combines the expertise of many different brands.
ALG Vacations consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across multiple segments, comprising:
Since 2021, ALG Vacations has been part of the Hyatt family. At Hyatt, we believe in the power of belonging and creating a culture of care where our colleague’s become family. Our colleagues and our guests have been at the heart of our business since 1957 and helped Hyatt become one of the best and fastest-growing hospitality brands in the world.
As we continue to grow our business together, we never lose sight of what’s most important: Our People. We turn trips into journeys, encounters into experiences and jobs into careers.
To learn more about ALG Vacations: https://alg.www.vaxvacationaccess.com/about-us/
Our Values
At ALG Vacations, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests. Our Values, by which we operate:
Empathy • Well Being • Inclusion • Integrity • Respect • Experimentation
Our Commitment to Diversity & Inclusion
Being part of ALG Vacations and the Hyatt family means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We are committed to diversity across the board—from who we hire and develop, organizations we support, and who we buy from and work with.
We’re proud to offer exceptional corporate benefits which include:
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.
About the company
Apple Leisure Group is an American travel and hospitality conglomerate focused on packaged travel and resort/brand management in Mexico, the Caribbean, Latin America, Europe, and the Middle East.