Employer Industry: Cruise Line

Why Consider this Job Opportunity:
- Salary up to $17.00 per hour
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package including medical, dental, and vision plans
- Paid time off, including holidays, vacation time, and sick time
- Employee discounts on confirmed cruises and special rates for family and friends
- On-site preschool program, wellness center, and health clinic at the Miami campus

What to Expect (Job Responsibilities):
- Respond to guests and travel agents via written and verbal communication for post-cruise concerns
- Participate in communication training programs and establish a network with counterparts in other departments
- Escalate challenging guests, recurring themes, and sensitive issues with media potential for immediate action
- Create iCare files and accurately document guest contact and issue types
- Enter compensation data to ensure correct refunds and credits are processed

What is Required (Qualifications):
- High School diploma or GED preferred
- Contact Center related skill set preferred
- Excellent English written and verbal communication skills
- Proficient in Microsoft Word/Excel
- Ability to work in a multi-tasking-oriented environment

How to Stand Out (Preferred Qualifications):
- 0-2 years of experience in a contact center or customer service role

#CruiseLine #CustomerService #CareerGrowth #ComprehensiveBenefits #RemoteWork

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.