Serving local communities throughout the United States and Canada, our training centers welcome players and families to find their best with classes, training sessions, and league play that meet players' respective skill-sets. Our soccer classes for ages 1 to 13 are engaging and educational, while individual or group training sessions for ages 7 onwards offer progressive levels of training for players looking to challenge themselves while also having fun. From training sessions and group classes to camps, leagues, and more, TOCA offers community soccer experiences you won't find anywhere else!

Flexible

Work minimum of 1 shift on the weekend.

Guest Experience Excellence:

• Greet guests warmly and ensure their needs are met promptly and courteously.
• Assist guests with inquiries and provide information about our programs and services.
• Foster a positive and inclusive environment, ensuring all guests feel valued and respected.
• Handle guest feedback, concerns, and complaints in a professional and emphatic manner.

Operational Excellence:

• Monitor facility cleanliness and presentation, ensuring that all areas are well-maintained and meet high standards.
• Assist in guest scheduling, reservations, enrollments, and events.
• Respond to phone calls, voicemails, and emails in a timely and professional manner.
• Partner with center leadership on tracking inventory and supplies.
• Collaborate with other departments to ensure timely and accurate service delivery.
• Conduct daily facility walks and execute opening and closing checklists.

Problem Solving:

• Address any guest issues or concerns promptly and professionally, striving to exceed expectations.
• Collaborate with teammates and leadership to resolve any issues and ensure guest satisfaction.

Communication:

• Work cooperatively with other teammates to ensure a smooth and enjoyable guest experience.
• Relay relevant information to the leadership team, including feedback from guests and teammates.
• Able to communicate TOCA programming information to guests with knowledge and accuracy.

Administrative Duties:

• Manage guest registration, waivers, and inquiries for services and events.
• Assist in tracking attendance, collecting fees, and processing payments.
• Prepare reports related to guest participation, feedback, and facility utilization as required.

Training and Development:

• Participate in ongoing sessions and meetings to stay updated on product knowledge, policies, and procedures.

TOCA Culture:

• Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud.
• Work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center.

• High school diploma or equivalent.
• Previous customer service, hospitality, or guest relations experience.
• Excellent interpersonal and communication skills to engage with guests, teammates, and leadership.
• Passion for creating an inviting and welcoming environment that aligns with TOCA Soccer Training's values.
• Problem-solving skills and the ability to remain calm under pressure.
• Proficiency in basic computer applications (Google Suite, scheduling softwares, etc.).
• Flexibility to work evenings, weekends, and holidays.
• Ability to kneel, bend, reach, climb, and stand for long durations of time.
• Ability to move and lift equipment and supplies of 30+ pounds.

Step 1: Navigate to tocafootball.com/careers

Step 2: Scroll down and find the desired position with the correct location. (Madison, WI)

Step 3: Click on +View Details

Step 4: Fill out the required information and submit your application with your resume.