Who are we hiring? Provides personalized guest service and creates positive and memorable guest experiences during events, and pre/post events. What will you do? Ensures, inspects, and makes certain guest environments are up to venue standards and checks designated area to be sure all emergency exit pathways are clear and accessible prior to opening. Greets and welcomes guests to the venue, scans tickets and assists guests to their seats efficiently and professionally. Ensures only staff or guests with proper credentials gain access to restricted levels; greets and validates guest entry into premium areas and works closely with VIP Services Provides assistance to guests with disabilities by providing wheelchair escorts, distributing Assistive Listening Devices (ALDs), and partnering with the Disabled Services group as necessary. Informatively answers guests’ questions about event details and venue amenities. Tracks, communicates, escalates, and follows-up on all guest issues. Coordinates seating relocations as necessary. Communicates any building deficiencies, Lost and Found items, security concerns, or safety issues to a Supervisor. Assists internal departments and third-party vendors with any necessary set-up prior to ingress. Participates in special projects and performs other duties as assigned. What do you need to succeed? Excellent hospitality, interpersonal and communication skills. Comfortable handling customer situations in a highly sensitive, heightened, and urgent environment. Comfortable working with large crowds. Maintains a professional manner, presence, and appearance always while on premises/duty. Prior Arena/Theatre Guest Services experience as an elevator operator, usher, or ticket taker preferred. SPECIAL REQUIREMENTS OF THE JOB: Must be able stand for long periods. Must be available to work a flexible schedule including early mornings, evenings, holidays and weekends. Why is MSG for me? Sphere Entertainment Co. is a premier live entertainment and media company. The Company includes Sphere, a next-generation entertainment medium that will redefine the future of entertainment. The first Sphere venue is currently under construction in Las Vegas and is expected to open in fall 2023. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a companion streaming service, MSG GO, delivering a wide range of live sports content and other programming. More information is available at www.sphereentertainmentco.com. We focus on Career Development and Invest in YOU At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here. We value diversity and are looking for extraordinary employees of all backgrounds At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required. N/A
Excellent hospitality, interpersonal and communication skills. Comfortable handling customer situations in a highly sensitive, heightened, and urgent environment. Comfortable working with large crowds. Maintains a professional manner, presence, and appearance always while on premises/duty. Prior Arena/Theatre Guest Services experience as an elevator operator, usher, or ticket taker preferred. SPECIAL REQUIREMENTS OF THE JOB: Must be able stand for long periods. Must be available to work a flexible schedule including early mornings, evenings, holidays and weekends.
Ensures, inspects, and makes certain guest environments are up to venue standards and checks designated area to be sure all emergency exit pathways are clear and accessible prior to opening. Greets and welcomes guests to the venue, scans tickets and assists guests to their seats efficiently and professionally. Ensures only staff or guests with proper credentials gain access to restricted levels; greets and validates guest entry into premium areas and works closely with VIP Services Provides assistance to guests with disabilities by providing wheelchair escorts, distributing Assistive Listening Devices (ALDs), and partnering with the Disabled Services group as necessary. Informatively answers guests’ questions about event details and venue amenities. Tracks, communicates, escalates, and follows-up on all guest issues. Coordinates seating relocations as necessary. Communicates any building deficiencies, Lost and Found items, security concerns, or safety issues to a Supervisor. Assists internal departments and third-party vendors with any necessary set-up prior to ingress. Participates in special projects and performs other duties as assigned.