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Guest Service Specialist - Full Time
Pay$17.21 - $21.51 / hour
LocationBoston/Massachusetts
Employment typeFull-Time
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Job Description
- Req#: 4180223008
Employer Industry: Museum and Educational Services
Why consider this job opportunity:
- Salary range from $17.21 to $21.51 per hour
- Opportunity for career advancement within the museum
- Engaging work environment in a renowned educational institution
- Chance to make a positive impact on guest experiences
- Regular full-time schedule with consistent hours
- Work alongside a diverse and creative team
What to Expect (Job Responsibilities):
- Handle 100-200 phone calls and 75-150 phone reservations daily
- Process 50-100 emails per representative per day
- Sell over 3,000 memberships annually through the call center
- Manage over 5,000 school transactions annually via phone
- Participate in museum initiatives to enhance guest services
What is Required (Qualifications):
- High School Diploma or equivalent
- Minimum of 2 years of sales or customer service experience
- Strong communication skills with a professional tone on the phone and in writing
- Ability to effectively match guest interests with museum offerings
- Basic math skills for handling transactions and capacity counts
How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced customer service environment
- Familiarity with the museum or educational sector
- Advanced problem-solving skills
- Proficiency in both verbal and written communication
#MuseumJobs #CustomerService #CareerGrowth #DiversityInWorkplace #EducationalServices
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