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Guest Service Specialist - Full Time


Pay$17.21 - $21.51 / hour
LocationBoston/Massachusetts
Employment typeFull-Time

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  • Job Description

      Req#: 4180223008
      Employer Industry: Museum and Educational Services

      Why consider this job opportunity:
      - Salary range from $17.21 to $21.51 per hour
      - Opportunity for career advancement within the museum
      - Engaging work environment in a renowned educational institution
      - Chance to make a positive impact on guest experiences
      - Regular full-time schedule with consistent hours
      - Work alongside a diverse and creative team

      What to Expect (Job Responsibilities):
      - Handle 100-200 phone calls and 75-150 phone reservations daily
      - Process 50-100 emails per representative per day
      - Sell over 3,000 memberships annually through the call center
      - Manage over 5,000 school transactions annually via phone
      - Participate in museum initiatives to enhance guest services

      What is Required (Qualifications):
      - High School Diploma or equivalent
      - Minimum of 2 years of sales or customer service experience
      - Strong communication skills with a professional tone on the phone and in writing
      - Ability to effectively match guest interests with museum offerings
      - Basic math skills for handling transactions and capacity counts

      How to Stand Out (Preferred Qualifications):
      - Experience in a fast-paced customer service environment
      - Familiarity with the museum or educational sector
      - Advanced problem-solving skills
      - Proficiency in both verbal and written communication

      #MuseumJobs #CustomerService #CareerGrowth #DiversityInWorkplace #EducationalServices

      We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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