POSITION: Head of Commercial - JLR Classic (12 months FTC)

POSTING END DATE: 26th October 2023

LOCATION: Ryton on Dunsmore

SALARY: Competitive

Jaguar Land Rover is evolving into “JLR”, a House of Brands comprising of four distinct British brands – Range Rover, Jaguar, Defender and Discovery.

Our purpose is to ‘Live the Exceptional with Soul’ by being the proud creators of modern luxury and being guided by a set of behaviours we call our Creators’ Code: Customer Love; Unity; Integrity; Growth; Impact.

WHAT TO EXPECT

Jaguar Land Rover Classic is the official source of authentic cars, expert services, genuine parts and unforgettable driving experiences for owners and enthusiasts of classic Jaguar and Land Rover vehicles worldwide.

Our team of highly skilled engineers and specialist teams are dedicated to creating and supplying outstanding vehicles, from our Reborn and Bespoke restorations (for both brands) to building exclusive Continuation cars, such as the Jaguar C-type and D-type. We also offer pre-owned Works Legends cars for sale, as well as vehicle health checks, servicing and maintenance for customers. We run exceptional exclusive experiences using our collection of Heritage Jaguars and Land Rovers, making dreams of our customers come true.

In addition to vehicles and servicing, Jaguar Land Rover Classic Parts provides genuine parts for owners, caring for vehicles that have been out of production for 10 years or more. We provide the highest level of service and deliver tens of thousands of Genuine Parts to thousands of customers across the world, directly from the home of Classic.

This role forms part of the Classic Leadership team and is accountable for the achievement of JLR Classic vehicle sales targets, Service, Marketing & PR and paid events and experiences.

THE ROLE

Key Responsibilities

• Achieve target vehicle and service sales, marketing & PR targets and paid events and experiences targets across both Ryton and Essen.
• Be the voice of the customer inputting into Classic’s business strategy including current and future vehicle programmes.
• Identify, develop, manage and execute business opportunities to increase sales globally.
• Develop and execute PR and Marketing strategies including the JLR Classic website, global PR engagement and social media.
• Work with the core PR, Marketing and regional teams to engage in the promotion of Classic products and services.
• Oversee the management of warranty and recall actions related to Classic products.
• Undertake any other work as directed by their line manager in connection with their job as may be requested.

Key Performance Indicators

• Vehicle sales revenue and contribution - both Works Legends and JLR Classic restored / built programme cars.
• Service revenue and contribution.
• Paid events and experiences strategy, resulting in a positive contribution.
• Customer satisfaction and speed of issue resolution
• Volume of customer enquiries generated
• Commercial team eNPS score and participation
• Press coverage and resulting reach

Key Interactions

• JLR Classic Director First Line
• JLR Regional teams
• JLR Marketing and PR teams
• House of Brands strategy and comms team
• Exec Director – Vehicle Programmes

WHAT YOU’LL NEED

Essential Knowledge, Skills and Experience

• Strong background in Sales and Marketing including a Direct-to-Consumer retail operation
• Strong leadership profile, develops talent, inspires others and achieves results
• Proven ability to develop and manage a budget
• Proven track record of delivery to targets
• Ability to manage a team across a broad span of activities
• Effective planning techniques and ability to contribute to operational, tactical and strategic planning in support of the overall business plan.
• Comfortable in engaging directly with UHNWI and the media

Desirable Knowledge, Skills and Experience

• Experience of the classic car market
• Degree or relevant equivalent experience preferred

Personal Profile

• Demonstrates our Creators' Code behaviours of Customer Love, Unity, Integrity, Growth and Impact.
• Continually working hard to deliver a modern luxury experience to earn and keep our customers’ trust and loyalty.
• Embracing differences, being empathetic, welcoming challenges together empowering each other to deliver.
• Building trust by speaking openly and honestly, listening attentively, and treating others respectfully.
• Taking initiative and using failure as an opportunity to learn. We develop by giving + seeking honest feedback.
• Making a difference through our results. We innovate and never lose sight of what we want to achieve.
• An individual who is results driven, demonstrates, tenacity, drive and perseverance, with the ability to deliver in a complex, highly demanding environment.
• An individual with the ability to combine a short term, pragmatic focus with longer term planning.
• An individual who is resilient, energetic and enthusiastic, able to deliver results under pressure, whilst responding constructively to challenging new ideas and inputs.
• An individual who is able to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style.
• A good communicator who can communicate complex ideas.
• An effective team player, actively leads, develops and supports team members.
• An individual who enables speed in decision making through establishing alignment, clarity, appropriate resources and sense of urgency whilst bringing others along.

#WEAREJLR

At Jaguar Land Rover, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.

You will find the opportunities to further your career with a world-class team, access to select two of our luxury premium vehicles to lease at an extremely favourable cost compared to traditional company car lease schemes, membership of a competitive pension plan, private medical cover (which includes travel insurance) and performance related bonus scheme. All this and more makes Jaguar Land Rover the perfect place to continue your journey.

This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office. At Jaguar Land Rover, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if suitable for their role. Further details can be discussed with the Hiring Manager at interview stage.

Please be aware that we may close this vacancy for applications before the stated deadline if we receive a high volume of interest. We strongly advise you to submit your application as early as possible.