Job description

Job responsibilities

• Provide personalised support to individuals, their families and carers to take control of their health and wellbeing, live independently and improve their health access and outcomes, as a key member of the PCN multi-disciplinary team. Develop trusting relationships by giving people time and focus on what matters to me.
• Manage a caseload that will be triaged through the Social Prescribing referral process, taking on cases for those with mental health needs. Managing and prioritising your own caseload, in accordance with the needs, priorities and any urgent support required by individuals accessing the service.
• Take referrals from a wide range of agencies, including PCNs GP practices, MAST and multi-disciplinary team such as pharmacies, hospital discharge teams, allied health professionals and act on these in a timely manner.
• Provide brief interventions and support to those with Mental Health difficulties and signpost to relevant services.
• Work closely with Mental Health Practitioner (MHP) who is working within the PCN, recognising when a person needs the MHP input and when they are appropriate to be signposted into the community.

• Represent the team at Mental Health MDTs and associated meetings.
• Ensure processes are followed to ensure the right referrals are made if necessary.
• Be proactive in developing strong links with all local agencies to encourage referrals, recognising what they need to be confident in the service to make appropriate referrals.
• The post holder will be working in a developing environment and he/she will therefore be expected to undertake other appropriate duties as required.

Job responsibilities

• Provide personalised support to individuals, their families and carers to take control of their health and wellbeing, live independently and improve their health access and outcomes, as a key member of the PCN multi-disciplinary team. Develop trusting relationships by giving people time and focus on what matters to me.
• Manage a caseload that will be triaged through the Social Prescribing referral process, taking on cases for those with mental health needs. Managing and prioritising your own caseload, in accordance with the needs, priorities and any urgent support required by individuals accessing the service.
• Take referrals from a wide range of agencies, including PCNs GP practices, MAST and multi-disciplinary team such as pharmacies, hospital discharge teams, allied health professionals and act on these in a timely manner.
• Provide brief interventions and support to those with Mental Health difficulties and signpost to relevant services.
• Work closely with Mental Health Practitioner (MHP) who is working within the PCN, recognising when a person needs the MHP input and when they are appropriate to be signposted into the community.

• Represent the team at Mental Health MDTs and associated meetings.
• Ensure processes are followed to ensure the right referrals are made if necessary.
• Be proactive in developing strong links with all local agencies to encourage referrals, recognising what they need to be confident in the service to make appropriate referrals.
• The post holder will be working in a developing environment and he/she will therefore be expected to undertake other appropriate duties as required.

Person Specification

Personal Qualities & Attributes

Essential

• Ability to actively listen, empathise with people and provide person-centred support in a non-judgemental way and motivate others to reach their potential.
• Able to provide a culturally sensitive service, by supporting people from all backgrounds and communities, respecting lifestyles, and diversity. Where appropriate working with other services such as Interpreters
• Ability to maintain effective working relationships and to promote collaborative practice with all colleagues (including VCSE organisations and community groups).
• Can demonstrate personal accountability, emotional resilience, and ability to work well under pressure.
• Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
• Willingness to learn and continuously develop professionally.

Desirable

• Ability to communicate clearly in a written and oral format in order to support communication
• Can demonstrate personal accountability, emotional resilience, and ability to work well under pressure
• Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines

Experience

Essential

• Ability to actively listen, empathise with people and provide person-centred support in a non-judgemental way and motivate others to reach their potential
• Able to provide a culturally sensitive service, by supporting people from all backgrounds and communities, respecting lifestyles and diversity
• Ability to identify risk and assess/manage risk when working with individuals
• Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the Wellbeing Worker role e.g. when there is a mental health need requiring a qualified practitioner
• Able to provide motivational coaching to support peoples behaviour change

Desirable

• Experience of supporting people, their families, and carers in a related role (including unpaid work)
• Experience of working with the VCSE sector (in a paid or unpaid capacity), including with volunteers and small community groups
• Experience of partnership/collaborative working and of building relationships across a variety of organisations
• Local knowledge of VCSE and community services in the locality
• Knowledge of how the NHS works, including primary care

Qualifications

Essential

• NVQ Level 3, Advanced level or equivalent qualifications or working towards (e.g. counselling, Level 3 Mental Health First Aid)

Personal Qualities & Attributes

Essential

• Ability to actively listen, empathise with people and provide person-centred support in a non-judgemental way and motivate others to reach their potential.
• Able to provide a culturally sensitive service, by supporting people from all backgrounds and communities, respecting lifestyles, and diversity. Where appropriate working with other services such as Interpreters
• Ability to maintain effective working relationships and to promote collaborative practice with all colleagues (including VCSE organisations and community groups).
• Can demonstrate personal accountability, emotional resilience, and ability to work well under pressure.
• Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
• Willingness to learn and continuously develop professionally.

Desirable

• Ability to communicate clearly in a written and oral format in order to support communication
• Can demonstrate personal accountability, emotional resilience, and ability to work well under pressure
• Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines

Experience

Essential

• Ability to actively listen, empathise with people and provide person-centred support in a non-judgemental way and motivate others to reach their potential
• Able to provide a culturally sensitive service, by supporting people from all backgrounds and communities, respecting lifestyles and diversity
• Ability to identify risk and assess/manage risk when working with individuals
• Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the Wellbeing Worker role e.g. when there is a mental health need requiring a qualified practitioner
• Able to provide motivational coaching to support peoples behaviour change

Desirable

• Experience of supporting people, their families, and carers in a related role (including unpaid work)
• Experience of working with the VCSE sector (in a paid or unpaid capacity), including with volunteers and small community groups
• Experience of partnership/collaborative working and of building relationships across a variety of organisations
• Local knowledge of VCSE and community services in the locality
• Knowledge of how the NHS works, including primary care

Qualifications

Essential

• NVQ Level 3, Advanced level or equivalent qualifications or working towards (e.g. counselling, Level 3 Mental Health First Aid)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Tong Medical Practice

Address

Highfield Health Centre

2 Procter Street

Bradford

West Yorkshire

BD4 9QA

Employer's website

https://www.tongmedicalpractice.nhs.uk/ (Opens in a new tab)