Job description

Job responsibilities

CORE TASKS AND FUNCTIONS

This is not intended to be an exhaustive list of all responsibilities and duties, but an overview of the post holders principal areas of responsibility within the practice. Duties will change in line with developments within the NHS and more particularly within this General Practice.

1 Practice Operation and Development

actively participate in practice and team development meetings

collect, collate and provide data as part of the clinical/organisational audit process

audit personal service provision as required as part of work performance review

where requested, participate in the development of new services, including the documentation of new/revised processes (eg, drafting/amending protocols)

be committed to participation in training and education (inc clinical supervision)

participate in practice procedures for performance review and appraisal

be aware of practice policies on risk management/Health & Safety, and operate appropriate procedures for minimising risk

maintain/monitor personal Hep B status as per practice protocol

be aware of the practice policy on fire safety procedures, and operate appropriate procedures for minimising risk

be aware of and work to appropriate infection control standards

understand and apply the principles of cold chain

be aware of Child Protection Protocol and ensure any concerns are promptly and appropriately reported

assist in the identification of potential risks in the work environment

assist as required in the handling of blood and body fluid spillages

participate in practice Significant Event Audits (SEAs) and ensure that events known to you are documented and referred to the appropriate person

ensure that all duties are undertaken with due regard for patient confidentiality

ensure patient consent is provided where appropriate - as required under current data protection legislation

where the poor performance of peers is adversely affecting the team/practice, ensure that this is brought to the attention of either line or senior management

ensure all work tasks are fully documented to ensure adequate cover arrangements can be implemented as part of any contingency planning process

3 Partnership Issues

participate in the support of GPs and locums to ensure they are able to appropriately utilise the support services available to them

disseminate information about the practice as required

ensure patients are adequately informed of variations to service provision

enter all clinical contact data onto EMIS Web system using agreed codes, templates and protocols as appropriate

when appropriate make patient appointments according to practice protocols using the EMIS Web system

provide appropriate and accurate information to callers

ensure fully familiar with Practice Complaints Procedure and alert line manager to any potential patient complaints participate in the review of patient complaints

have special responsibility for specific areas of nursing (eg, phlebotomy, diabetic foot checks, etc)

have special responsibility for specific areas of the nurse team administration, eg Maternity, recalls, etc

provide cover for colleagues as required

ensure that all duties are undertaken with due regard for patient confidentiality

actively contribute to achievement of QoF, LES and DES targets

6 Human Resources

attend and actively participate in Team, Primary Health Care Team and Practice Meetings

carry out work according to agreed rotas/timetables and report any problems to line or senior management

participate in the induction and training of new and/or junior staff

actively participate in personal supervision sessions

actively participate in the annual personal appraisal process

ensure that all duties and interactions are carried out in accordance with practice personnel protocols (eg, Bullying and Harassment Policy, etc)

where requested by line or senior management, participate in stock control procedures relating to stationery and/or clinical supplies

report any equipment operating problems to line management

report any premises/maintenance problems to line management

contribute to ensuring premises security

maintain appropriate infection control standards

where appropriate, carry out/ensure regular equipment checks (inc calibration as appropriate

ensure appropriate clinical and administrative data is recorded in manual and/or computerised records

retrieve information as required

comply with all systems for data security and protection (including when required backup procedures for personal and system data)

promptly report all computer problems to the Practice Administrator (this includes hardware, peripheral, software and system problems)

9 Population Care

provide data as requested to support the provision/review of clinical care

be aware of service performance indicators as they relate to the work of the Nurse Team and prioritise workload in the light of agreed performance targets

participate in patient recall processes

provide appropriate and accurate information to patients including care plans where clinically indicated

carry out a full range of tasks appropriate to the grade of the HCA post

carry out specific health promotion and lifestyle advice activities appropriate to the grade of the HCA post

together with nursing colleagues, ensure that there are a range of disease management clinics appropriate to the current needs of the patient population and the requirements of the practice

liaise with community nursing colleagues re to provision of equitable nursing care provision to housebound patients

where requested, assist GPs in the provision of clinical services (eg, minor surgery, etc)

Job responsibilities

CORE TASKS AND FUNCTIONS

This is not intended to be an exhaustive list of all responsibilities and duties, but an overview of the post holders principal areas of responsibility within the practice. Duties will change in line with developments within the NHS and more particularly within this General Practice.

1 Practice Operation and Development

actively participate in practice and team development meetings

collect, collate and provide data as part of the clinical/organisational audit process

audit personal service provision as required as part of work performance review

where requested, participate in the development of new services, including the documentation of new/revised processes (eg, drafting/amending protocols)

be committed to participation in training and education (inc clinical supervision)

participate in practice procedures for performance review and appraisal

be aware of practice policies on risk management/Health & Safety, and operate appropriate procedures for minimising risk

maintain/monitor personal Hep B status as per practice protocol

be aware of the practice policy on fire safety procedures, and operate appropriate procedures for minimising risk

be aware of and work to appropriate infection control standards

understand and apply the principles of cold chain

be aware of Child Protection Protocol and ensure any concerns are promptly and appropriately reported

assist in the identification of potential risks in the work environment

assist as required in the handling of blood and body fluid spillages

participate in practice Significant Event Audits (SEAs) and ensure that events known to you are documented and referred to the appropriate person

ensure that all duties are undertaken with due regard for patient confidentiality

ensure patient consent is provided where appropriate - as required under current data protection legislation

where the poor performance of peers is adversely affecting the team/practice, ensure that this is brought to the attention of either line or senior management

ensure all work tasks are fully documented to ensure adequate cover arrangements can be implemented as part of any contingency planning process

3 Partnership Issues

participate in the support of GPs and locums to ensure they are able to appropriately utilise the support services available to them

disseminate information about the practice as required

ensure patients are adequately informed of variations to service provision

enter all clinical contact data onto EMIS Web system using agreed codes, templates and protocols as appropriate

when appropriate make patient appointments according to practice protocols using the EMIS Web system

provide appropriate and accurate information to callers

ensure fully familiar with Practice Complaints Procedure and alert line manager to any potential patient complaints participate in the review of patient complaints

have special responsibility for specific areas of nursing (eg, phlebotomy, diabetic foot checks, etc)

have special responsibility for specific areas of the nurse team administration, eg Maternity, recalls, etc

provide cover for colleagues as required

ensure that all duties are undertaken with due regard for patient confidentiality

actively contribute to achievement of QoF, LES and DES targets

6 Human Resources

attend and actively participate in Team, Primary Health Care Team and Practice Meetings

carry out work according to agreed rotas/timetables and report any problems to line or senior management

participate in the induction and training of new and/or junior staff

actively participate in personal supervision sessions

actively participate in the annual personal appraisal process

ensure that all duties and interactions are carried out in accordance with practice personnel protocols (eg, Bullying and Harassment Policy, etc)

where requested by line or senior management, participate in stock control procedures relating to stationery and/or clinical supplies

report any equipment operating problems to line management

report any premises/maintenance problems to line management

contribute to ensuring premises security

maintain appropriate infection control standards

where appropriate, carry out/ensure regular equipment checks (inc calibration as appropriate

ensure appropriate clinical and administrative data is recorded in manual and/or computerised records

retrieve information as required

comply with all systems for data security and protection (including when required backup procedures for personal and system data)

promptly report all computer problems to the Practice Administrator (this includes hardware, peripheral, software and system problems)

9 Population Care

provide data as requested to support the provision/review of clinical care

be aware of service performance indicators as they relate to the work of the Nurse Team and prioritise workload in the light of agreed performance targets

participate in patient recall processes

provide appropriate and accurate information to patients including care plans where clinically indicated

carry out a full range of tasks appropriate to the grade of the HCA post

carry out specific health promotion and lifestyle advice activities appropriate to the grade of the HCA post

together with nursing colleagues, ensure that there are a range of disease management clinics appropriate to the current needs of the patient population and the requirements of the practice

liaise with community nursing colleagues re to provision of equitable nursing care provision to housebound patients

where requested, assist GPs in the provision of clinical services (eg, minor surgery, etc)

Person Specification

Qualifications

Essential

• Good verbal communication skills
• Good written communication skills
• Computer Literate
• Understanding of the importance of Patient Confidentiality
• Ability to prioritise personal work
• Understanding of Equal Opportunities
• Professional manner and appearance
• Able to work flexible hours as required

Desirable

• NHS experience
• Primary Care (General Practice) experience
• Working knowledge of EMIS computer system
• Knowledge of General Practice Procedures
• Previous HCA experience and/or qualifications
• Experience of working in a multi-cultural environment
• Qualified in Phlebotomy

Experience

Essential

• Experience of working with the general public/healthcare settings
• Experience of working in a GP practice
• Knowledge of EMIS web or clinical system
• Health care Assistant qualification certificates
• Experience within nursing team
• Experience of dealing with vulnerable patients
• Blood tests and phlebotomy
• Long term condition reviews where appropriate
• Vaccinations including flu/pneumococcal vaccines
• Dressings and wound-care
• Diabetic checks
• ECGs
• ABPMs
• Patient education and promotion of health and well-being
• Gathering lifestyle data from patients
• Infection control and equipment management
• Vaccination management and clinical stock control

Desirable

• Experience of working in primary care
• New patient health checks and other health screening
• Urinalysis and preparation of specimens

Qualifications

Essential

• Good verbal communication skills
• Good written communication skills
• Computer Literate
• Understanding of the importance of Patient Confidentiality
• Ability to prioritise personal work
• Understanding of Equal Opportunities
• Professional manner and appearance
• Able to work flexible hours as required

Desirable

• NHS experience
• Primary Care (General Practice) experience
• Working knowledge of EMIS computer system
• Knowledge of General Practice Procedures
• Previous HCA experience and/or qualifications
• Experience of working in a multi-cultural environment
• Qualified in Phlebotomy

Experience

Essential

• Experience of working with the general public/healthcare settings
• Experience of working in a GP practice
• Knowledge of EMIS web or clinical system
• Health care Assistant qualification certificates
• Experience within nursing team
• Experience of dealing with vulnerable patients
• Blood tests and phlebotomy
• Long term condition reviews where appropriate
• Vaccinations including flu/pneumococcal vaccines
• Dressings and wound-care
• Diabetic checks
• ECGs
• ABPMs
• Patient education and promotion of health and well-being
• Gathering lifestyle data from patients
• Infection control and equipment management
• Vaccination management and clinical stock control

Desirable

• Experience of working in primary care
• New patient health checks and other health screening
• Urinalysis and preparation of specimens

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Barton House Group Practice

Address

233 Albion Road

London

N16 9JT

Employer's website

https://www.bartonhousegrouppractice.co.uk/ (Opens in a new tab)