Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values:

Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – Be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com

Job Summary

Health Client Analyst will learn and assist in the process of capturing, updating, or defining plan and business process related requirements when changes occur, partnering with the client and more experienced Client Managers to consult and develop creative solutions for a client leveraging data, insights, and best practices, and for managing the delivery of these changes/projects. They also transition requirements and plan knowledge to the client team once requirements are reviewed and approved by the client and ensure that the end product meets the client’s requirements and enhances the customer experience. This requires working seamlessly with a global team of colleagues focused on risk mitigation, client delivery, satisfaction, and the customer experience.

The Client Analyst is our entry level position and will be viewed as the Health Benefits service co- lead for the client and will partner with the aligned client manager to ensure client satisfaction, domain consulting, technology solution consulting and requirements creation and maintenance. The client analyst builds a strong relationship with the client and interacts with the client contacts on a regular basis.

Key Responsibilities

Domain and Change Management

• Partners with client manager to learn the health domain, client requirements and the Alight data model to help work through ambiguous situations in client delivery with a goal of being proficient in 18-24 months.
• Manages change order process to produce a client facing requirements document.
• Partners with our client teams specifically with customer care to delivery for our clients’ employees every day.
• Provides support for training and may assist with facilitating the training of Customer Care Representatives (requirements based).

Client Relationship

• Develops a trusting relationship with our client contacts.
• Utilizes Alight's suite of tools to aggregate data to identify process improvement opportunities, and analyze trends so we can improve quality, the customer experience, and to reduce risk.
• Assists the CM and our delivery partner in any client escalations and oversees the resolution to ensure client satisfaction.

Project Management

• Manages projects of small to medium size and complexity from beginning to end and will provide subject matter expertise to client.
• Co-leads, leads and participates in internal and external meetings

Quality Management

• Co-leads external client acceptance testing session to assist key client contacts by answering their questions about the application of the plan requirements and business rules into the system flows and participant-facing tools.
• Understands the contractual agreements and performance measures.
• Performs Alight acceptance testing to ensure requirements were effectively translated into system capabilities and participant-facing tools and notices

Knowledge, Education, Certification, Skills & Technical Proficiencies

• Undergraduate degree preferred but not required.
• Ability to translate ideas & concepts into requirements that drive technical and process solutions.
• Strong analytic, problem-solving, and organizational skills.
• Curiosity along with an ability to learn quickly and apply feedback.
• Strong verbal, written and interpersonal skills.
• Ability to adapt to changing priorities & be effective in a fast paced environment.

Work Experience

• Prior experience caring for customers is ideal.
• Prior experience working in a cross-functional team is ideal.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Pay Transparency Statement: Alight takes into consideration a candidate’s experience, education, certification/credentials, market data, internal equity, and geography when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $44,600.00/year (for full time employees) and the estimated maximum base salary for this role of $70,800.00/year (for full-time employees). Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://careers.alight.com/us/en/alight-us-benefits-2023

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.