Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- 100% remote work with provided equipment and ongoing support
- Comprehensive benefits package to support your wellbeing and work-life balance
- Fun and supportive team dynamic with events and celebrations
- Work with experienced leadership and a collaborative team environment

What to Expect (Job Responsibilities):
- Answer a high volume of incoming calls and place outbound calls, responding to patient inquiries related to healthcare services
- Serve as the primary point of contact for patients via phone, email, and chat, providing exceptional customer service
- Convert calls to scheduled appointments for clinics while reviewing insurance eligibility as needed
- Maintain accurate patient information and document results in the patient management system
- Uphold strict patient/client confidentiality and direct non-patient care-related communications appropriately

What is Required (Qualifications):
- High School diploma or equivalent
- Bilingual in Spanish
- Minimum of 1 year of customer service experience, preferably in a call center environment

How to Stand Out (Preferred Qualifications):
- Experience in healthcare-related customer service settings
- Familiarity with patient management systems and insurance verification processes
- Strong interpersonal skills and ability to build relationships with patients and team members

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