Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $75,000
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere, with consideration for out-of-state candidates
- Supportive and collaborative work environment focused on patient satisfaction
- Generous leave, health plans, and retirement contributions that enhance total compensation

What to Expect (Job Responsibilities):
- Monitor and drive call center performance by tracking key metrics, including service levels and agent productivity
- Provide real-time coaching and feedback to agents through call monitoring and performance reports
- Lead training and onboarding efforts to equip team members with necessary skills in a remote environment
- Conduct weekly performance check-ins and virtual team huddles to promote continuous improvement
- Oversee employee schedules and attendance to ensure adequate staffing levels and adherence to remote work expectations

What is Required (Qualifications):
- 3-5 years of experience in the healthcare field
- Proven leadership success within a call center environment
- Strong written and verbal communication skills
- Proficiency in PC software applications, including Microsoft Office Suite and EMR
- Strong working knowledge of medical billing, insurance, and medical terminology preferred

How to Stand Out (Preferred Qualifications):
- Experience with data-driven decision-making in a call center setting
- Familiarity with performance metrics and service level agreements in healthcare
- Background in training and developing remote teams
- Ability to foster a culture of accountability and engagement within a virtual team
- Knowledge of best practices for customer service in a healthcare context

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