Continuum Global Solutions
Healthcare Customer Care Coordinator-Project Based (100% Remote Arkansas)
PayCompetitive
LocationLittle Rock/Arkansas
Employment typeFull-Time
This job is now closed
Job Description
- Req#: 7145
Employer Industry: Customer Service - Healthcare Benefits
Why Consider this Job Opportunity:
- Salary up to $15 per hour
- Benefits Eligible After 60 Days
- Access Up To 50% Of Your Pay Immediately After Your Shift
- Health Insurance (Medical, Dental, Vision) & Other Benefits
- Paid, Virtual Training
- Remote Work Environment
What to Expect (Job Responsibilities):
- Answer inbound calls from US customers and address questions & concerns regarding their prescription healthcare benefits
- Provide information about their insurance coverage, what is included in the customer’s benefit plan, addressing copays, and assisting with coverage determination
- Handle prescription refills, order status updates, and tracking
- Educate customers on online self-service for updates and help troubleshoot these self-services
- Empathize and resolve concerns to simplify the customer’s healthcare experience
What is Required (Qualifications):
- 18+ years old & high school diploma/GED
- Entry-level position with a minimum of 6 months customer service experience
- Customer focused personality & desire to help people
- Professional positive attitude & courteous telephone etiquette
- Full-Time schedule availability to meet business needs (Includes evenings and weekends)
How to Stand Out (Preferred Qualifications):
- Up to 2 years of experience in a customer service role
- Previous experience in a healthcare-related service
- Exceptional phone and listening skills
#CustomerService #HealthcareBenefits #ProfessionalDevelopment #RemoteWork #OpportunityForGrowth
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Continuum Global Solutions is a leading customer care provider for companies worldwide. Our customers rely on our peoples’ experience to deliver superior service across multiple contact channels.