Continuum Global Solutions

Healthcare Customer Care Coordinator-Project Based (100% Remote Arkansas)


PayCompetitive
LocationLittle Rock/Arkansas
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: 7145
      Employer Industry: Customer Service - Healthcare Benefits

      Why Consider this Job Opportunity:
      - Salary up to $15 per hour
      - Benefits Eligible After 60 Days
      - Access Up To 50% Of Your Pay Immediately After Your Shift
      - Health Insurance (Medical, Dental, Vision) & Other Benefits
      - Paid, Virtual Training
      - Remote Work Environment

      What to Expect (Job Responsibilities):
      - Answer inbound calls from US customers and address questions & concerns regarding their prescription healthcare benefits
      - Provide information about their insurance coverage, what is included in the customer’s benefit plan, addressing copays, and assisting with coverage determination
      - Handle prescription refills, order status updates, and tracking
      - Educate customers on online self-service for updates and help troubleshoot these self-services
      - Empathize and resolve concerns to simplify the customer’s healthcare experience

      What is Required (Qualifications):
      - 18+ years old & high school diploma/GED
      - Entry-level position with a minimum of 6 months customer service experience
      - Customer focused personality & desire to help people
      - Professional positive attitude & courteous telephone etiquette
      - Full-Time schedule availability to meet business needs (Includes evenings and weekends)

      How to Stand Out (Preferred Qualifications):
      - Up to 2 years of experience in a customer service role
      - Previous experience in a healthcare-related service
      - Exceptional phone and listening skills

      #CustomerService #HealthcareBenefits #ProfessionalDevelopment #RemoteWork #OpportunityForGrowth

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      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

      Continuum Global Solutions is a leading customer care provider for companies worldwide. Our customers rely on our peoples’ experience to deliver superior service across multiple contact channels.