Employer Industry: Digital Business Services

Why consider this job opportunity:
- Competitive wages with paid training
- Comprehensive benefits package including medical, dental, vision, and 401k
- Paid time off to ensure work-life balance
- Opportunities for career advancement within a supportive environment
- Work remotely from the state of Hawaii
- Engaging and collaborative work atmosphere with diverse interactions

What to Expect (Job Responsibilities):
- Field customer inquiries through phone, email, chat, and social media
- Calmly resolve and de-escalate customer issues as necessary
- Escalate interactions when appropriate to ensure customer satisfaction
- Track call-related information for auditing and reporting purposes
- Provide feedback on call issues and upsell when required

What is Required (Qualifications):
- Minimum of 6 months customer service experience
- Must be over 18 years of age
- High School Diploma or GED required
- Ability to type at least 25 words per minute
- Proven oral and written communication skills

How to Stand Out (Preferred Qualifications):
- Experience working in a virtual team environment
- Strong logical problem-solving skills
- Familiarity with Windows operating systems
- Excellent organization and work prioritization skills
- Comfortable with desktop computer systems

#DigitalBusinessServices #CustomerService #RemoteWork #CareerAdvancement #InclusiveWorkplace

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