Industry: Customer Service in the Business Process Outsourcing (BPO) space

Why consider this job opportunity:

- Competitive wages
- Full benefits including medical, dental, vision, 401k, and more
- Paid training
- Paid time off
- Employee wellness and engagement programs
- Opportunity to work from the comfort of your home

What to Expect (Job Responsibilities):

- Connect with customers via phone/email/chat and social media to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and/or possible processing payments
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues
- Upsell if required

What is Required (Qualifications):

- High School Diploma or equivalent
- 18 years of age or older
- Minimum of 6 months customer service experience
- Typing 25 WPM
- Proficient in PC operation and navigation
- Able to work independently
- Excellent communication skills, both oral and written
- Ability to work in a constantly changing and fast-paced environment
- Ability to stay composed and objective
- Strong listening skills

How to Stand Out (Preferred Qualifications):

- None mentioned

#CustomerService #WorkFromHome #BPO #Teleperformance #JobOpportunity

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