Mercy St. Louis
Healthcare ServiceNow Product Manager ITIL - Senior Service Management Product Manager (Remote)
PayCompetitive
LocationChesterfield/Missouri
Employment typeFull-Time
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Job Description
- Req#: 955735
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $(amount)
- Day-one comprehensive health, vision, and dental coverage
- PTO, tuition reimbursement, and employer-matched retirement funds available
- Opportunities for career advancement and growth within the organization
- Work remotely from home, offering flexibility in your work environment
- Chance to be part of a supportive community focused on compassionate care
What to Expect (Job Responsibilities):
- Translate business requirements into detailed technical requirements for the ServiceNow platform
- Manage changes to requirements and resolve issues innovatively and practically
- Maintain the feature roadmap for the service management platform and ensure stakeholders maximize its potential
- Develop service management strategies and evaluate performance against industry best practices
- Identify opportunities for improvement to support ministry goals
What is Required (Qualifications):
- Minimum of 8 years of experience working with ServiceNow or a similar platform
- Required education: Bachelor's degree in a related field or equivalent work experience
- Solid understanding of Information Technology Service Management practices
- Familiarity with Software as a Service (SaaS), Cloud Architecture, AI, and ML technologies
- Strong communication, writing, and editing skills
How to Stand Out (Preferred Qualifications):
- ITIL advanced certifications
- ServiceNow Certified System Administrator (CSA)
- ITIL Foundation certification (required or to be completed within one year of hire)
- Scrum Master certification (required or to be completed within one year of hire)
#HealthcareServices #RemoteWork #CareerOpportunity #CompassionateCare #ServiceManagement
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Mercy, named one of the top five large U.S. health systems for four consecutive years by IBM Watson Health, serves millions annually. Mercy is one of the nation’s most highly integrated, multi-state health care systems, including more than 40 acute care, managed and specialty (heart, children’s, orthopedic and rehab) hospitals, convenient urgent care locations, imaging centers and pharmacies. Mercy has 900 physician practices and outpatient facilities, more than 4,000 Mercy Clinic physicians and advanced practitioners and 40,000-plus co-workers serving patients and families across Arkansas, Kansas, Missouri and Oklahoma. Mercy also has clinics, outpatient services and outreach ministries in Arkansas, Louisiana, Mississippi and Texas. In addition, Mercy's IT division, Mercy Technology Services, and Mercy Virtual commercially serve providers and patients from coast to coast.