Employer Industry: Federal Contracting Services

Why consider this job opportunity:
- Estimated starting salary range of $16.30 - $16.50 hourly
- Opportunity to gain valuable experience in a large-scale help desk environment
- Temporary role with a clear end date, providing a focused work experience
- Work with a diverse customer base of over 100,000 users nationwide and internationally
- Support a federal entity and contribute to its mission
- Develop skills in technical support and customer service in a fast-paced environment

What to Expect (Job Responsibilities):
- Provide Tier 1 support for users accessing various web-based programs via phone, live chat, and email
- Assist users with account access, password resets, and account maintenance
- Troubleshoot and configure Internet browser settings for optimal program usage
- Document, track, and monitor incidents in the ticketing system to ensure timely resolutions
- Communicate effectively and professionally with customers to exceed their expectations

What is Required (Qualifications):
- Minimum educational requirement: High school diploma or equivalent
- One (1) year of technical support experience preferred
- One (1) year of experience in a call center or help desk environment preferred
- Working knowledge of Windows 10 and various web browsers (MS Edge, Mozilla Firefox, Google Chrome)
- Basic knowledge of Microsoft Office products (Outlook, Excel, Word, MS Teams)

How to Stand Out (Preferred Qualifications):
- Experience with ticketing systems for incident management
- Familiarity with various computer tools and basic commands
- Strong multitasking abilities in a high-paced environment
- Previous experience in a federal contracting context
- Excellent problem-solving skills and attention to detail

#FederalContracting #TechnicalSupport #CustomerService #HelpDesk #ITSupport

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