Top 3 Skills:

Helpdesk Support

Windows Products

Email Migration

Required Knowledge, Skills, and Abilities include, but not limited to:

Knowledge of complex design, image creation, implementation, upgrades, management, and troubleshooting of computers and labs on all KVCC campuses, as well as project management concerning computer/lab replacement cycles.

Ability to coordinate and or perform installations, maintenance, troubleshooting, and repair of desktop and laptop computers at KVCC, requiring analysis and resolution.

Ability to keep up to date on current computer technology in order to make informed recommendations regarding policy improvements and future needs in the computer labs, in working with faculty, and shared services staff.

Ability to plan and assist students and faculty in the labs by demonstrating proper use of the equipment and use of hardware and software.

Skilled in providing support in the research, development, and maintenance of desktop documentation (how labs are configured).A

Ability to communicate effectively orally and in writing.

This is a short-term urgent project for the Helpdesk team for MCC. They need assistance with the new Fall Semester's student volume.

All positions will work remotely. They will need to have their own Window 10 or 11 computer and a smartphone. We will issue a Microsoft A5 license with a Teams Phone number for the duration of the engagement. They will answer phone calls using Teams from their PC.

Speed test results from the work location will be required with all bid submissions. A minimum of NA mbps for download and 5mbps Upload.