Employer Industry: Information Technology Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Engage in process improvement initiatives
- Gain experience in specialized functions such as Security Administration
- Work with a team of experienced technicians
- Contribute to the resolution of hardware and software issues across the enterprise

What to Expect (Job Responsibilities):
- Analyze and resolve hardware and software problems across the enterprise
- Manage incoming requests, logging and tracking calls utilizing established procedures
- Investigate root causes of issues and implement effective solutions
- Provide guidance and support to less experienced technicians
- Participate in a rotating on-call schedule for monitoring system outages

What is Required (Qualifications):
- AA/AS degree in Information Technology, Computer Science, or a related field
- Minimum of 2 years of desktop support experience, including hardware/software tools and techniques
- Familiarity with networking/telecommunications, applications, and configuration management
- Minimum of 3 years of customer service experience
- Knowledge of security processes and request management

How to Stand Out (Preferred Qualifications):
- Experience with service desk operations
- Basic skills in Identity & Access Management
- Proficiency in computer networking and telecommunications
- Application support and troubleshooting experience
- Previous experience in a role requiring strong customer service skills

#InformationTechnology #HelpDesk #CareerOpportunity #CustomerService #TechnicalSupport

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