Employer Industry: Information Technology Support

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Gain hands-on experience in technical support and customer service
- Chance to work with a variety of hardware and software technologies
- Engage with a diverse range of internal team members and clients

What to Expect (Job Responsibilities):
- Deliver Tier 1 technical support for internal team members and clients regarding IT-related requests and issues
- Evaluate, prioritize, and complete incoming tickets using established ticket tracking software
- Resolve routine hardware and software issues while escalating more complex problems to senior staff
- Maintain professionalism while providing outstanding customer service
- Provide follow-ups to ensure issue resolution and high levels of customer satisfaction

What is Required (Qualifications):
- Must be at least 18 years of age
- Associate degree plus 1 year of experience providing end-user technical support preferred
- Excellent verbal and written communication skills
- Ability to provide exceptional customer service and maintain effective working relationships
- Proficiency in Microsoft Office (Word, Excel, and Outlook)

How to Stand Out (Preferred Qualifications):
- Knowledge of SQL is a plus
- Experience in a fast-paced technical support environment

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