Employer Industry: Nonprofit Behavioral Health Services

Why consider this job opportunity:
- Salary up to $24.30 per hour
- Comprehensive benefits package, including medical, dental, and vision coverage
- Flexible Spending and Health Savings Accounts available
- 403b retirement plan with company match
- Opportunities for continuing education and professional development
- Fully remote position offering flexibility in work location

What to Expect (Job Responsibilities):
- Serve as the initial contact for all employees seeking technical support, answering calls and troubleshooting issues
- Prioritize and respond to support tickets, either resolving issues or escalating to the appropriate department
- Document incidents and resolutions to enhance the knowledge base using ServiceDesk and Wiki
- Maintain accurate records of support interactions and ensure compliance with company policies
- Provide guidance on IT policies and procedures while maintaining a positive attitude in user interactions

What is Required (Qualifications):
- High School Diploma or equivalent; Bachelor’s degree preferred
- One to three years of related experience, including basic troubleshooting
- Previous customer service experience preferred
- Knowledge of virtual platforms and proficiency in MS Windows Applications (Excel, PowerPoint, Word, etc.)
- IT certifications preferred

How to Stand Out (Preferred Qualifications):
- Experience with Active Directory
- Familiarity with remote desktop tools and support

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