Employer Industry: Financial and Employee Business Services

Why Consider this Job Opportunity:
- Salary up to $60,000
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package including medical, dental, and retirement savings
- Certification incentives and education assistance provided
- Remote work opportunity
- Supportive and collaborative work environment

What to Expect (Job Responsibilities):
- Engage customers via phone or email and create trouble tickets for user support calls
- Troubleshoot and address first level support tickets
- Follow up on previously dispatched tickets to ensure first call resolutions are met
- Consistently adhere to defined department policies and procedures for processing tickets
- Assist with process improvements and service delivery

What is Required (Qualifications):
- High School Diploma or GED equivalent required
- Proficient use of applicable technology
- Ability to follow technical instructions and guidelines
- Able to work in a team environment
- Demonstrated ability to communicate verbally and in writing throughout all levels of an organization

How to Stand Out (Preferred Qualifications):
- Previous MSP experience
- Experience with Microsoft 365, Windows Workstation, Active Directory
- Strong organization and customer service skills

#FinancialServices #EmployeeBusiness #RemoteWorkOpportunity #CareerGrowth #ComprehensiveBenefits

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