Employer Industry: Legal Services

Why consider this job opportunity:
- Salary up to $100K
- Hybrid work schedule with 3 days on-site, offering flexibility
- Opportunity to work in a prestigious NYC-based law firm specializing in financial services
- Comprehensive training on new and existing technology and software
- Chance to provide ultra-white-glove IT support, enhancing user experience
- Collaborative environment with various IT projects and cross-team interactions

What to Expect (Job Responsibilities):
- Provide technical support via phone, email, and in-person requests for the firm's attorneys and staff
- Document all support requests accurately in the call tracking system
- Troubleshoot and resolve software and hardware issues, coordinating with internal IT and vendors
- Educate users on system utilization and improve overall system performance
- Participate in various IT projects, ensuring timely resolution and proper documentation of issues

What is Required (Qualifications):
- Bachelor's degree in information technology or relevant field experience preferred; equivalent work experience required
- Strong dedication to quality customer service with a "white glove" approach
- Proficient in MS Office 365, Windows 10-11, and relevant legal software
- Ability to analyze issues, troubleshoot, and handle high-pressure situations with diplomacy
- Previous experience in Help Desk operations and familiarity with law firm environments desired

How to Stand Out (Preferred Qualifications):
- Previous law firm or professional services experience
- Familiarity with iManage Work 10, DeskSite, and document comparison tools
- Strong advocacy and communication skills to instill confidence in users
- Flexibility in work hours for emergencies and holiday coverage

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