Employer

Join our team and experience a rewarding career with endless opportunities for growth and development. As a Help Desk Technician, you will have the chance to make a difference by providing exceptional customer support and resolving technical issues. With our inclusive culture and commitment to employee well-being, you'll feel valued and empowered every day. Don't miss out on this chance to be part of a company that truly cares about its employees and their success.

What You'll be Doing:

- Proactively recognizing, translating, and resolving technical issues affecting associates on site
- Providing user level technical support by installing, configuring, maintaining, and troubleshooting hardware and software issues
- Bridging end-to-end resolution during the help ticket life cycle and performing administrative functions
- Working to resolve issues over zoom by guiding associates through troubleshooting processes
- Monitoring and prioritizing ticketed requests based on status, updates, and escalations

What You Bring to the Role:

- Bachelor's degree in an information technology related field or equivalent experience in IT
- 6 months of experience in the call center industry
- Basic IT knowledge and desktop support skills, including hardware and software navigation and troubleshooting
- Strong problem-solving skills and the ability to translate technical issues into understandable solutions
- Ability to conduct virtual meetings and guide users through IT problem-solving processes

What You Can Expect:

- Support for your career and professional development
- An inclusive culture that values giving back to the community
- A global team of curious lifelong learners guided by company values
- Competitive compensation package with performance bonus opportunities
- Comprehensive benefits package, including paid time off and healthcare benefits

Additional Information:

- This job description is subject to change at any time.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
- We are committed to building a diverse and inclusive workforce that respects and empowers individuals from different backgrounds and perspectives.
- We value diversity because it enables us to view things from different vantage points and brings unique value to our team.