Employer Industry: Technology Consulting

Why consider this job opportunity:
- Health Benefits: Medical, Vision, Dental
- Up to 4% retirement match with 100% vesting
- Company paid short-term disability (STD) and long-term disability (LTD)
- Company paid basic life insurance
- Competitive PTO package
- Opportunity to support the Department of Veterans Affairs and make a positive impact

What to Expect (Job Responsibilities):
- Provide first-line support for technical issues, resolving or escalating as needed
- Respond to help desk tickets, emails, and phone inquiries in a timely and professional manner
- Assist users with hardware, software, and network troubleshooting
- Document incidents, solutions, and resolutions accurately in the ticketing system
- Collaborate with IT teams to escalate complex issues and track progress to resolution

What is Required (Qualifications):
- High school diploma or equivalent; additional technical certifications preferred
- Minimum of 1 year of experience in a customer service or IT support role
- Strong troubleshooting skills with the ability to resolve common hardware and software issues
- Experience using ticketing systems such as ServiceNow, Jira, or other similar platforms
- Excellent communication skills and ability to provide clear instructions to non-technical users

How to Stand Out (Preferred Qualifications):
- Experience supporting government or healthcare IT environments, preferably the Department of Veterans Affairs
- Certifications such as CompTIA A+, CompTIA Security+, or ITIL Foundation
- Experience providing structured feedback to improve user guides, FAQs, and troubleshooting documentation

#TechnologyConsulting #HelpDeskSupport #VeteransAffairs #ITSupport #CareerOpportunity

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.