Employer Industry: IT Services and Health Solutions

Why consider this job opportunity:
- Competitive compensation and a robust benefits package including comprehensive medical, dental, and vision care
- Up to $[highest pay] (exact amount not specified)
- Opportunity for career advancement and personal development through training time and education assistance programs
- Work remotely with flexible hours, allowing for effective telecommuting
- Supportive and collaborative work environment focused on integrity and empathy
- Spot bonuses and employee recognition programs to reward hard work

What to Expect (Job Responsibilities):
- Provide help desk support assistance to the established Enterprise Service Desk (ESD) for managed access
- Log help-desk tickets into the appropriate existing workload management tracking system
- Respond to email and phone inquiries from the ESD Helpdesk or customers
- Provide user training and concierge services associated with access applications by creating workflow process documents
- Assess available data in the VA to ensure requestors are only requesting necessary information

What is Required (Qualifications):
- Bachelor’s degree in computer science, engineering, or other technical discipline, or equivalent relevant experience
- Minimum of 3 years of relevant experience, including significant experience in a help desk environment, preferably with the Department of Veterans Affairs
- Experience in the analysis of IT business and information environments, activities, and events
- Must have reliable internet service that allows for effective telecommuting
- Excellent verbal and written communication skills

How to Stand Out (Preferred Qualifications):
- Active VA Public Trust clearance
- Experience supporting the Department of Veterans Affairs and/or other federal organizations
- Prior successful experience working in a remote environment

#ITServices #HelpDeskSupport #RemoteWork #VeteransAffairs #CareerGrowth

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