Employer Industry: Defense and Aerospace

Why consider this job opportunity:
- Salary up to $89,912
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to work remotely while supporting important government operations
- Engage directly with government personnel on technical support for mobile devices
- Participate in a 24/7 on-call rotation, ensuring continuous learning and skill development

What to Expect (Job Responsibilities):
- Provide professional, customer-focused support to troubleshoot, register, and resolve mobile device issues for users
- Diagnose issues by identifying the nature of calls, determining root causes, and providing effective solutions or escalating as needed
- Build rapport with users of various backgrounds to ensure a positive support experience
- Stay informed on the evolving mobile device landscape and the client’s mobile policies to provide up-to-date assistance
- Work effectively in a dynamic, fast-paced environment with the flexibility to adapt to changes

What is Required (Qualifications):
- Minimum 1 year of experience with Microsoft Office, Mobile Device Management (MDM) tools, and wireless configuration (Apple/Android)
- At least 3 years of experience in a customer service or client-facing role, demonstrating strong communication and multitasking abilities
- Ability to obtain Public Trust clearance
- High School Diploma or equivalent experience
- Strong troubleshooting skills for mobile device issues

How to Stand Out (Preferred Qualifications):
- Active TS clearance strongly preferred
- Experience with ServiceNow or similar ticketing systems
- Familiarity with government personnel and operations
- Ability to contribute to a 24/7 on-call support rotation
- Knowledge of current mobile device trends and security policies

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