Employer Industry: Information Technology Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Engaging role with responsibilities that enhance technical and problem-solving skills
- Chance to work closely with various departments to improve processes
- Exposure to a variety of technologies and applications

What to Expect (Job Responsibilities):
- Create, manage, and close tickets using the ticketing system
- Process all inbound and outbound electronic files for clients and vendors
- Communicate any technical issues or unusual activities to the manager
- Document and maintain all file processing procedures
- Provide troubleshooting support for end-user technical problems

What is Required (Qualifications):
- Must be detail-oriented and able to multi-task
- Moderate level of expertise in Word and Excel
- Ability to maintain repetitive tasks
- A+ certification is a plus
- 1 to 2 years of experience in a Help Desk role

How to Stand Out (Preferred Qualifications):
- Experience with ticketing systems like CastIMS
- Strong communication skills for effective reporting and collaboration
- Familiarity with troubleshooting printers and telephony equipment
- Knowledge of application support and installation processes

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