Employer Industry: Business Process Outsourcing (BPO) for HR and Finance Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Engaging work environment that values innovative thinking and collaboration
- Support for professional development with various opportunities
- Work remotely, providing flexibility in your work-life balance
- Competitive benefits package and a values-based culture

What to Expect (Job Responsibilities):
- Oversee monitoring and response to agent chat and reported IT issues for the assigned customer team
- Manage support level one escalations effectively
- Conduct quality assurance for supervisory review and delivery
- Update tasks and Standard Operating Procedures (SOPs) as needed
- Assist in balancing workload and case assignments during agent outages or volume changes

What is Required (Qualifications):
- 3-5 years of related benefits experience and/or training
- Proficiency in case management and associated reporting
- Knowledge of group life and health, along with federal regulations such as Section 125, ERISA, and COBRA
- Professional communication skills
- Proficient PC skills, including Microsoft Office, Outlook, and HRIS

How to Stand Out (Preferred Qualifications):
- Bachelor's degree preferred
- Bi-lingual in Spanish

#BPO #RemoteWork #CareerGrowth #ProfessionalDevelopment #InnovativeCulture

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