Employer Industry: IT Services

Why consider this job opportunity:
- Industry competitive compensation
- Comprehensive medical and dental insurance coverage
- Flexible remote work arrangement
- Paid time off and holidays to support work-life balance
- 401(k) retirement plans with matching contributions
- Opportunities for employee development and paid training programs

What to Expect (Job Responsibilities):
- Manage and oversee helpdesk operations, ensuring effective support for end-users
- Provide guidance and support to team members in IT service delivery
- Respond to client and team member requests via various communication channels during core business hours
- Utilize ITIL processes to enhance service management and support
- Collaborate with developers and designers to address client needs effectively

What is Required (Qualifications):
- Minimum experience in end-user support, helpdesk management, and ITIL processes
- Certifications: ITIL Practitioner, ITIL Service Manager, Apple Certified Macintosh Technician, CompTIA A+, Network+
- Strong written and verbal communication skills
- Highly organized with the ability to manage multiple competing priorities
- Excellent judgment and creative problem-solving skills

How to Stand Out (Preferred Qualifications):
- Experience in a high-volume, fast-paced IT service environment
- Proven ability to interact professionally and collaboratively with clients and team members
- Active listening skills to understand and address client needs effectively

#ITServices #HelpDeskManagement #RemoteWork #EmployeeDevelopment #ITIL

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