Employer Industry: Information Technology Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Competitive salary based on experience and qualifications
- Chance to work with innovative technologies and solutions
- Engage in meaningful work that supports government and corporate clients
- Diverse work culture that values inclusivity and diversity

What to Expect (Job Responsibilities):
- Create and manage escalation procedures to maintain service levels
- Document, track, and monitor problems to ensure timely resolution
- Escalate customer/application issues to functional or programming staff as necessary
- Conduct research, isolation, and resolution of technical problems
- Respond to and diagnose issues through user interaction to identify problems

What is Required (Qualifications):
- Minimum of an Associate's degree
- Three or more years of progressively responsible experience in Helpdesk Support
- Experience with Momentum and Unified Financial Management Systems (UFMS)
- Two or more years of work experience in an acquisition/procurement or similar environment
- Authorization to work in the US without visa sponsorship

How to Stand Out (Preferred Qualifications):
- Experience in customer service and incident response
- Familiarity with problem management databases and help desk systems
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work effectively in a team-oriented environment

#InformationTechnology #HelpDeskSupport #CareerOpportunity #DiversityAndInclusion #GovernmentSolutions

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