Employer Industry: Information Technology Services

Why consider this job opportunity:
- Salary up to $64,890.00 per year
- Opportunity for career advancement within a technically diverse team
- Supportive work environment focused on continuous growth and optimization
- Chance to work with federal law enforcement professionals from over 90 different agencies
- Engaging in impactful IT operations and support projects

What to Expect (Job Responsibilities):
- Set up and/or repair computer equipment and related devices
- Maintain system capabilities by testing existing equipment, programs, and software
- Document changes, revisions, and problems
- Train users on the proper use of hardware and software
- Manage and train beginner specialists while performing Tier II Technician responsibilities

What is Required (Qualifications):
- At least 1 year of experience troubleshooting software and hardware in a customer service role
- Excellent problem-solving skills and analytical abilities
- Exceptional written and verbal communication skills in English
- High school diploma or equivalent experience
- Must be able to pass the Federal Law Enforcement Background Investigation

How to Stand Out (Preferred Qualifications):
- Associate's or bachelor's degree with an emphasis on Information Technology - Network Administration
- CompTIA A+, Network+, or Security+ certifications

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