Employer Industry: IT Support Services

Why consider this job opportunity:
- Salary up to $29/hr.
- Opportunity for career advancement and growth within the organization
- Work remotely from the comfort of your home
- Dynamic and supportive IT team environment
- Chance to enhance user satisfaction through effective technical solutions

What to Expect (Job Responsibilities):
- Provide in-depth technical support to end-users via phone, email, and remote access
- Diagnose and resolve complex hardware and software issues, including operating systems, applications, and network connectivity
- Collaborate with IT team members to resolve technical problems and implement solutions
- Document all troubleshooting steps and maintain accurate IT procedures and knowledge base articles
- Perform routine system maintenance and monitor system performance

What is Required (Qualifications):
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (preferred)
- Minimum of 4 years of experience in a Helpdesk or IT support role, with at least 1 year in a Tier 2 capacity
- Proven experience troubleshooting complex hardware and software issues
- Strong knowledge of operating systems (Windows, macOS, Linux) and networking concepts
- Excellent problem-solving, communication, and interpersonal skills

How to Stand Out (Preferred Qualifications):
- Relevant certifications (e.g., CompTIA A+, Network+, Security+, Microsoft Certified Professional) are highly desirable
- Proficiency in using remote support tools and ticketing systems
- Ability to learn and adapt to new technologies quickly

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